> ## Documentation Index
> Fetch the complete documentation index at: https://docs.regasolutions.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Your first parcel
> Everything you do once, in order: opening the service, copying the delivery address whole, ticking the accounts whose purchases come to us — and knowing exactly what happens, and what you will not see, between your purchase and your first inspection.
Reshipping asks two things of you, once, and never again: **tick the accounts whose purchases should come to us**, and **set our address — phone number included — as the delivery address on those accounts**. The welcome letter says it in one sentence: “Two things to do once”. Everything after that is ours to do, and this page tells you what it looks like from your side.
***
## Before anything: how the door opens
Reshipping is not switched on for everyone. It takes **two switches, and they are not thrown by the same person**.
| Switch | Who throws it | What it does |
| ----------------------------- | ------------- | -------------------------------------------------------------------------- |
| The service on your workspace | Us | Makes the “Reshipping” entry appear in Rega, and lets you through the door |
| One tick per account | You | Decides which of your accounts' purchases enter the warehouse |
The first one is the one you write to us about. The second one is yours, it takes a second, and nothing arrives until you have thrown it.
**Where the entry is.** In Rega, in the left-hand sidebar, under **Settings**: an entry labelled **“Reshipping”**. It is not rendered at all until the service has been opened on your workspace — so if you cannot see it, that is the answer: the service is not open yet, and nothing you click will change it.
Reshipping then opens **in its own space**, with its own navigation and its own language buttons. It is not a tab of the main product, and it does not carry the main product's sidebar.
### The letter that says the door is open
When we open the service on your workspace, one letter goes out — subject **“Your reshipping service is open”**, titled **“Welcome to Rega Reship”**:
> “Your reshipping space is open. You can now have your purchases delivered to us: we receive them, we inspect them, and we reship them to you, grouped, wherever you want.”
>
> “Two things to do once: tick the accounts whose purchases should come to us, and set our address — phone number included — as the delivery address on those accounts.”
Its button reads **“Open my space”**. That letter is sent **only when the service goes from closed to open** — throwing an already-open switch writes to nobody, on purpose.
### When the door refuses
Every refusal is shown by its sentence, never by a code. Here is each one and the gesture that clears it.
| What you read | What it means | What to do |
| -------------------------------------------------------------------------- | ------------------------------------------------------- | ----------------------------------------- |
| “Reshipping is not open on your workspace yet. Write to us to get access.” | The first switch has not been thrown | Write to us |
| “You do not have access to reshipping.” | Your workspace is not on the service | Write to us |
| “Sign in to access reshipping.” | Your Rega session has lapsed | Sign in to Rega, then use the entry again |
| “This entry link is no longer valid. Go back to Rega and click again.” | You came in by an old bookmark rather than through Rega | Go back to Rega and click “Reshipping” |
| “Entry did not go through. Try again.” | The entry did not finish | Click again |
| “This workspace could not be found.” | We could not match the entry to a workspace | Write to us |
| “The service could not be reached. Try again in a moment.” | Our side did not answer | Press **“Retry”** — the screen offers it |
**“Open on your workspace” and “open right now” are two different things.** The first says you are on the service. The second says the service is accepting gestures at this moment. When it is not, a banner sits above every screen with the reason we wrote; if we wrote nothing, it falls back to “The service is temporarily closed. Try again later.”
***
## The five gestures, once
In Rega's left-hand sidebar, the entry **“Reshipping”** — the last one, just below **Settings**. It is a destination of its own, not a section inside Settings: the Settings screen says nothing about reshipping, and there is nothing to look for there. You land on a dashboard that, on the first day, is not an empty state but a primer: **“Your warehouse is empty.”**, three numbered steps, and two buttons — **“Accounts followed by reshipping”** and **“How it works”**.
The address lives on **“Accounts followed by reshipping”** and on **“How it works”**. Use the **“Copy the address”** button there, and paste it into the delivery address of the Vinted account you are about to tick. It is our address, not yours: everything you buy will be delivered to us.
It is on the same block, and it is **not** an optional line. The screen states the consequence itself: “Carriers use it for delivery notices: without it, a missed parcel goes back to the depot and nobody can be reached.”
On **“Accounts followed by reshipping”**, one switch per account: **“Follow this account in reshipping”**. The accounts you leave alone are untouched — their purchases keep going wherever they went before.
Nothing changes in how you hunt: the same filters, the same feed, the same purchases. The only thing that changed is the delivery address on the account. From there, the parcel comes to us and the rest of this page applies.
**Bookmark “Accounts followed by reshipping”.** It is one of **three screens that sit in no tab** — the other two being a parcel's **quotes** and a parcel's **tracking**, which open only from the parcel itself or from the button in a letter. Three buttons lead to the accounts screen: one on the first-day dashboard, which you will not see twice, and two on **“How it works”** — one in its header, one at its foot. Once your warehouse has something in it, “How it works” is the way back.
***
## The address, and the one screen that gives it whole
The address block carries, in this order: **the recipient**, the address line or lines, the **postal code and city**, the **country**, and the **phone number**. The button underneath reads **“Copy the address”** and turns into **“Address copied”** once it has worked.
| What you read | What it means |
| -------------------------------------------------------------------------------- | ----------------------------------------------------------------------------- |
| “Delivery address” | The block's title, on “Accounts followed by reshipping” and on “How it works” |
| “This is the address to set on the Vinted account you tick.” | Its one-line instruction |
| “Remember to set our warehouse address as the delivery address on this account.” | The reminder repeated under the address on the accounts screen |
| “No warehouse is registered.” | No address has been recorded for you yet — write to us, and do not guess one |
| “The address could not be copied. Select it by hand just above.” | Your browser refused the copy; the text stays selectable |
**Paste the whole block, phone number included.** Wherever you copy it from — the accounts screen, “How it works” or the Warehouse screen — you get the same lines, and the phone number is one of them. The risk is not in the copying, it is in the pasting: retype the address by hand, or let the marketplace drop the field, and you will find out weeks later, on the day a carrier misses a delivery.
The address is **selectable by hand**. The button is a shortcut, not the only path: if it fails, or if your browser blocks it, select the address just above it and copy it as you would any other text.
***
## Why the phone number is not optional
It is the only field on that block with a sentence of its own, and it is worth reading twice:
> “Copy the phone number too. Carriers use it for delivery notices: without it, a missed parcel goes back to the depot and nobody can be reached.”
A parcel that goes back to a depot is not lost, but it is **out of everybody's hands**: the seller has shipped, the carrier has tried, and the one call that would move it cannot be made. That is the whole reason the line exists, and it is why that sentence is the only piece of help on the whole block.
The phone number is **ours**, not yours — it belongs to the address you are copying. Replacing it with your own does not help: the carrier calls the number on the parcel, and the person who has to answer is the one standing at the warehouse door.
***
## Ticking your accounts
The screen is titled **“Accounts followed by reshipping”**, and its subtitle draws the boundary: **“Tick the accounts whose orders should enter the warehouse. The others are unaffected.”**
Each row shows the account's avatar and username, the marketplace it belongs to, and one switch labelled **“Follow this account in reshipping”**. Next to the name, the row says either **“· Followed”** or **“· Not followed”** — in words, so you never have to interpret a colour. An account with no avatar shows its initials, and an account whose username we do not hold shows its identifier: the row is never blank.
| Situation | What the screen shows |
| --------------------------------------------- | --------------------------------------------------------------------------------------------------------------- |
| No account connected in Rega at all | “No connected account. Connect one in Rega, then come back here.” |
| An account you connected has since signed out | “This account is no longer connected. Reconnect it in Rega, otherwise its orders will not enter the warehouse.” |
| A tick that our servers refused | The refusal appears **under that exact row**, never as a banner at the top |
**The accounts are not created here.** This screen only decides which of your existing Rega accounts feed the warehouse. Connecting, reconnecting and deleting an account all happen on the [Accounts screen](/screens/accounts) in Rega itself.
Saving happens **account by account**. Ticking a second account while the first one is still saving works — you do not have to wait for one to settle before touching the next.
**Only Vinted orders come in on their own.** Purchases made on the Vinted accounts you tick turn into expected parcels by themselves; nothing else does, and a Vestiaire purchase does not enter the warehouse of its own accord. Goods bought elsewhere are not refused; they are **added by hand** by our team when they arrive. See the last section of this page.
***
## Then you buy, and you wait
Here is the whole of a first parcel, from your click to the moment it is yours to group.
```mermaid theme={null}
flowchart TD
A["You buy, with our address
as the delivery address"] --> B["We record the order
and expect the parcel"]
B --> C["The parcel reaches us
letter: “Your item is in the warehouse”"]
C --> D["We open it, photograph it,
and publish the inspection"]
D --> E{"Do you reply
before the deadline?"}
E -->|"you approve"| F["In the warehouse,
waiting to be grouped"]
E -->|"you report an issue"| G["You pay the €5.00 fee,
then we file a claim"]
E -->|"no reply"| H["Approved automatically —
the bell rings, a letter goes out"]
style F fill:#1f6f43,color:#fff
style G fill:#7a4b00,color:#fff
style H fill:#7a4b00,color:#fff
```
### What you will not see, and it is deliberate
**An item on its way appears on none of your screens.** The warehouse lists what is physically with us — received, awaiting your review, in stock, packed into a parcel — and nothing else. An expected parcel, a shipped parcel and a delivered one are not in that list. **The first time you see an item in reshipping is the day we have it in our hands.**
That is not a gap in the screen, it is what the warehouse is for. What has left our building is followed under **Parcels**, not under **Warehouse** — the two answer different questions, and mixing them would make the warehouse lie about what is on the shelf.
### The two letters of a first parcel
| When | Subject line | What it asks of you |
| --------------------------- | ------------------------------------------------------- | ----------------------------------- |
| The parcel reaches us | `“{titre}” has arrived at our warehouse` | Nothing. It announces the next one. |
| The inspection is published | “Your item has arrived — tell us if everything is fine” | Reply before the deadline it names |
The first is titled **“Your item is in the warehouse”** and says: “We received `“{titre}”`. It is registered, weighed and stored.” — then, “Our inspection follows: you will get the photos and our report, and you will then have a window to tell us whether everything is fine.”
The second is the one that engages you. Titled **“Your item's inspection”**, it reads: “We received `“{titre}”` and inspected it. The photos and our report are waiting for you.” Then it names your deadline in full, and adds: “With no reply from you, the item will be approved automatically and enter the warehouse.”
**That letter's button opens the review queue, not that one item.** It reads “See the inspection” and lands you on **“To review”** — the list. On a first parcel there is only one line there, so it makes no difference; later on, it will.
### The platform's clock starts at collection, yours at the inspection
The reply window is short because it is cut out of the marketplace's own window. **“How it works”** states it in one line, and it is the one delay the product spells out in words:
> “You approve, or report an issue. The window is short: the platform allows only forty-eight hours after collection.”
**After collection — not after delivery.** At Vinted, an order marked delivered means the parcel has been dropped at a pick-up point and **not yet collected**: the two can be days apart. And “collected” is the marketplace's word, not ours: it does not say the parcel is in our hands, and those two can differ by days again. What collection starts is the **platform's** forty-eight hours. **Your own window is cut out of it the moment we publish the inspection** — before that, no countdown of yours is running at all. And while the marketplace has not marked the parcel collected, your item's screen says exactly that: “The parcel has not been collected yet: the clock has not started.”
Your own deadline is **derived** from that platform window, and it is **capped at 14 hours**. It is a ceiling, never an allowance: if the inspection is published late in the marketplace's window, you get less — sometimes much less. It is written the moment the inspection is published, and we keep back the time we need to write and file a claim — we only file one during our opening hours. So you will never have more than 14 hours, often less, which is why the product shows you a **live countdown and an exact date** on the item rather than a number of hours to do arithmetic on. The countdown is the only exact answer: that is the one that binds you.
**If you say nothing, the item is approved for you — and you are told.** The item leaves the queue, enters the warehouse, and is marked **“Approved without a reply”** rather than “Approved by you”, so the record stays honest. When silence approves an item, the bell rings — **“Item approved”** — and a letter goes out: you do not learn about the approval after the fact. But that notice arrives once the window has already closed, so it is no substitute for the countdown: the bell in Rega and the counter on the “To review” tab are what warn you while you can still act.
The detail of what a report contains, what the photos show and where the line between reporting and a dispute sits is on [Checks and photos](/reshipping/checks-and-photos).
***
## What the service looks like on day one
The dashboard of a workspace with nothing in it is not a blank page. It shows a title — **“Your warehouse is empty.”** — and the three steps of the whole service:
| № | Step | What it says |
| ----- | ----------------- | ----------------------------------------------------------------------------------------------------- |
| **1** | “Tick an account” | “Choose the accounts whose purchases should come to us, and set our address as the delivery address.” |
| **2** | “We inspect” | “As soon as a parcel arrives, we open it, photograph it and tell you what we see.” |
| **3** | “We ship” | “We offer you several carriers, you pay once, and you follow the parcel to your door.” |
Under them, the two buttons that matter on that day: **“Accounts followed by reshipping”** and **“How it works”**.
Once something is in the warehouse, that primer gives way to the real dashboard: four figures — **“items”**, **“Storage fees”**, **“Parcels in progress”**, **“Spent this month”** — and three blocks, **“Waiting for your reply”**, **“Soon chargeable”** and **“Parcels in progress”**.
**“Waiting for your reply” jumps ahead of the four figures whenever it is not empty.** That is the one deliberate reordering in the service: what needs a gesture from you outranks what merely informs you. When it is empty, it reads “Nothing to review. All caught up.” and the figures come back to the top.
### Finding your way around
The service has **seven destinations**: Dashboard, To review, Warehouse, Parcels, Disputes, Addresses, and How it works. On a wide screen all seven sit in a sidebar. On a narrow one, four of them become the thumb bar — **Dashboard · To review · Warehouse · Parcels** — and a fifth button, **“More”**, opens the remaining three.
**The counter on “To review” is the one number to trust.** It refreshes on its own, and again whenever you come back to the tab, it **shows nothing at all when it is zero** rather than a nought, and it stops at **“99+”**. If a read fails, it keeps its last known value instead of dropping to zero — an old number is better than a wrong one.
In Rega itself, the bell has a **“Reshipping”** tab, and it carries **seven switches, every one of them on when you arrive**: “Quality check awaiting your approval”, “Item approved”, “Shipping quote ready to choose”, “Reshipping payment received”, “Parcel shipped or delivered”, “Dispute — opened, deadline, outcome”, and “Free storage ending, abandonment”. So it rings for a good deal more than the inspection: the approval the silence gave for you, the payment we received, the parcel leaving and the parcel arriving, and the outcome of a claim all ring too. Everything else reaches you by letter, or not at all — and one thing travels the other way: a **delivered parcel rings the bell and is never written about**. See [The emails we send you](/reshipping/emails).
***
## How to read this service
Eight rules hold across every screen of reshipping. Learning them once saves you from misreading any of them later.
| The rule | What it looks like |
| -------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| **A missing value is a dash, never a nought** | `—` means we do not know yet. A real zero — a free service, a nil total — is written out as an amount |
| **Numbers are formatted in the language you read** | `€41.45` in English, `41,45 €` in French. The separator is part of the translation, not decoration |
| **A countdown is recomputed, not decremented** | It is worked out from its target instant each time it is drawn, so a tab left asleep for an hour shows the truth when you come back to it |
| **No button is ever disabled** | One that cannot act dims but stays clickable, and the click **writes the reason next to it**. A button that appears to do nothing has told you why |
| **An empty list says why it is empty** | And what to do next, with the button to do it. “Nothing to review. All caught up.” is a state, not an error |
| **A failed read never wipes the screen** | A red banner appears above what you already had, and the retry button reads “Loading…” while it tries. Old is not wrong |
| **A refusal is a sentence, never a code** | And a refusal we do not recognise falls back to a general sentence rather than showing you machinery |
| **An unknown state renders neutral** | Never green. When we are not sure what a state means, the product shows no opinion rather than a reassuring colour |
**When a button seems dead, read the line next to it.** That is where the reason sits — “Add at least one item.”, “Choose a delivery address.”, “Choose a carrier first.” It is written permanently, not on hover, so you can find it without guessing.
***
## If our address changes
It can happen, and when it does it is the one letter you must act on the same day. Subject **“Important: our delivery address has changed”**, titled **“New delivery address”**:
> “The address to have your purchases delivered to has changed. Update it on your accounts now: a parcel sent to the old address will not reach us.”
>
> “Copy it in full, phone number included — carriers use it for delivery notices.”
Its button, **“See the new address”**, opens **“How it works”**, because that is the page that carries the address.
**A parcel already on its way to the old address is a parcel we cannot inspect, cannot store and cannot forward.** Update the delivery address on every ticked account before you buy anything else.
That letter goes out **only when a postal field has really changed** — recipient, address lines, city, postal code, country, phone number. A change that does not alter where a parcel must be sent writes to nobody: an alert that fires on cosmetic changes is an alert people stop reading.
***
## Which language everything arrives in
The service has **no settings screen** — which is exactly why the language buttons, **“Français”** and **“English”**, sit in its header, next to the Rega name. Switching there changes the screen at once, and then tells our servers so that **the letters follow**.
**The language belongs to the person, not to the workspace.** Two colleagues on the same workspace can read the product in two languages, and each receives their letters in their own. And for reshipping — and for reshipping alone in the whole product — someone who has never chosen a language is written to **in English**: the service exists to send abroad, so its readers are international by construction.
Every letter of the service carries **exactly one button**, and repeats its address in plain text underneath for mail clients that block links. Its footer says the message is automatic and asks you not to reply to it. When you want to reach us about an item, use the address you already write to us at — not the reply button on the letter.
***
## If you bought before you ticked
It happens on the first week, and it is not a dead end. Goods that cannot come in on their own — **a purchase made elsewhere, an account not yet ticked, a parcel that arrived before your service was opened** — are entered by hand by our team when they turn up at the warehouse. From that point they follow **exactly the same path**: received, inspected, in stock, grouped, shipped.
Two things differ, and both are worth knowing before you count on them:
An item entered by hand has no marketplace order behind it, so nothing ever marks it collected — and the product reads that as **“the clock has not started”**, not as “no recourse”. Reporting a problem on it therefore behaves as though a claim were still ahead of us: the screen offers **“Report an issue”**, asks for the **€5.00** dispute-opening fee, and records nothing until it is paid. What the fee cannot buy here is the claim itself — with no marketplace order, there is nothing to file. **Write to us before you pay on an item we added by hand**, and read [When something is wrong](/reshipping/disputes) first.
Its screen will keep saying “The parcel has not been collected yet: the clock has not started.” — because nothing collected it on a marketplace's behalf. There is no deadline to race.
The lesson is one gesture: **tick the account first, then buy**. It costs a second and it is the difference between an item with a claim window and an item without one.
***
## What surprises people
While your parcel travels it holds a state of its own, and that state means exactly “the order exists; the parcel has not reached us yet”. It carries no alarm and no deadline. You will not see it — no screen of yours lists it — but it is what your item is, and it is why the warehouse looks empty for a few days after a purchase.
An item you report stays exactly where it was, awaiting review, while we take it up with the seller. Only your answer is recorded against it, and that is deliberate: where the goods are and what we obtained for you are two different stories, and neither should overwrite the other. **But nothing is recorded until the report goes through.** While a claim is still possible, the screen answers **“Opening a dispute costs €5.00. Pay it so we can start the procedure with the platform.”** and writes nothing at all until you have paid. Once the window has closed, the report is free — and recorded at once.
“Everything is fine” closes the window for good. Clicking it twice does not do anything worse — the second click is simply refused — but there is no button that takes it back. Look at the photos before you press it.
Your name, your alerts, your workspace: all of that stays in Rega. The only thing you can set inside reshipping is the language, and that is why its two buttons sit in the header rather than behind a gear.
Not to the person who did the gesture — to everybody. Three colleagues on one workspace receive three copies of every letter, each in their own language. There is no per-person filter and no unsubscribe.
Tick two accounts at once and one is refused: the sentence appears **under that row**, not in a banner at the top. With several accounts on screen, a global banner would leave you guessing which one failed.
The days an item spends waiting for your reply are **ours**, not yours: charging you for the time we took to publish an inspection would be charging you for our own pace. The counter starts the moment the item enters the warehouse — by your answer, or by the silence that answers for you.
Saying nothing does not lose you anything you own. The item is approved, it enters the warehouse, and it waits for you exactly as it would have done. What you lose is the window in which a problem could still have been taken up with the seller.
***
## On a phone
Everything on this page can be done from a phone, and one thing is better done elsewhere.
* **The navigation becomes a thumb bar**: Dashboard, To review, Warehouse, Parcels — and **“More”** for Disputes, Addresses and How it works.
* **The review queue and the inspection become two successive screens**, never two stacked columns. A back link reading **“‹ To review”** closes the item and returns you to the list.
* **The address block behaves identically**: same button, same “Address copied”, same lines in the same order, phone number included.
A phone is the right place to **answer** an inspection — the countdown, the photos and the two buttons all fit — and it is where the bell will reach you. The one gesture worth doing on a large screen is the setup at the top of this page: **copying the address into a marketplace account** is a paste into a form you want to see whole, and it is the one mistake that costs weeks.
***
## What this does not do yet
We would rather write it here than let you find out halfway through your first parcel.
An expected parcel appears on no screen of yours. The first sight you get of an item is its inspection — which is also the first thing that asks anything of you.
Purchases made anywhere else, including on Vestiaire, have to be entered by hand by us when they arrive. Nothing is lost; it simply does not appear the moment you buy.
Every letter of the service goes to **every person** on your workspace — three colleagues means three copies — and there is no way to turn a category off. Only the bell in Rega has switches.
“How it works” has a **“Storage”** block meant to list the reply window, the free storage, the validity of a quote and the abandonment threshold. It shows none of them today. Read the countdown on the item and the date in the letter instead.
In the English letter, the deadline is still written in French, and always in the warehouse's own time zone — a letter cannot know where its reader is. It is known and fixable.
***
## Where to go next
The problem it solves, who it is open to, and the only two fees we charge.
The screen your items land on, every state they pass through, and what each one expects of you.
What we look at on arrival, what the report contains, and how to report a problem.
Grouping your items, reading a quote line by line, and paying once.
The free days, the rate card after them, and when the counter starts.
Every letter, what triggers it, and the rule of silence behind the ones we never send.