> ## Documentation Index
> Fetch the complete documentation index at: https://docs.regasolutions.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Invoices and cards
> Every invoice REGA issues for your reshipping, when each one is born, how you settle what is outstanding in a single charge, the card that pays and what it is — and is not — allowed to do, and the mandate that lets us charge the transport top-up.
Two screens, both under **“More”** in the reshipping navigation: **Invoices and payments** keeps every accounting document and every quote of your workspace, and **Cards and direct debit** holds the card that pays and the authorisation that allows it to be charged. A paid quote leaves an invoice behind it; a service delivered on an item leaves one that is still to pay; and a transport top-up can be charged under a mandate you sign — on this page, you can read exactly when each of those happens.
***
## Where the two screens are
Neither screen is on the thumb bar. On a phone, open **“More”** at the bottom: the sheet lists **“Invoices”** and **“Cards”**. On a wide screen, both sit at the end of the left column.
| Screen | Address |
| ---------------------- | ------------------------------------------ |
| Invoices and payments | `app.regasolutions.io/app/reship/factures` |
| Cards and direct debit | `app.regasolutions.io/app/reship/cartes` |
**An invoice has no address of its own.** There is no page per document: an invoice is read in the list, expanded on the spot, or opened as a document in a window. The link you can keep is the screen's, not the invoice's.
***
## Invoices and payments, section by section
The screen reads everything once, when it opens — your invoices over the **last twelve months**, your quotes, and the month-by-month totals — and its subtitle says what it holds: **“Every invoice, every quote, and what you spent month by month.”**
### Last twelve months
Three tiles, then a table.
| The tile | The sentence under it |
| ------------------------------- | ----------------------------------------------------------------------------------------------- |
| **“Rega services”** — a sum | “What Rega invoiced you: consolidation, options, services, storage.” |
| **“Disbursements”** — a sum | “What Rega paid the carrier on your behalf, rebilled to the euro. It is not a service expense.” |
| **“Invoices issued”** — a count | “French small-business VAT exemption scheme: no VAT is due or charged.” |
The table **“Spending month by month”** has five columns: **“Month”**, **“Invoices”**, **“Rega services”**, **“Disbursements”**, **“Total charged”**. Three things about it are easy to misread:
* **A month with no invoice has no row.** The table does not invent a “€0.00” line to keep the calendar continuous.
* **A credit note counts as a negative amount.** The totals are net, which is what a summary of what you spent is supposed to show.
* **The three tiles only appear when every month shares one currency.** Otherwise no sum is written at all — only the table remains, because a total that mixes currencies means nothing.
With nothing to show, the section reads **“No invoice over the last twelve months.”**
### Your invoices
The section opens on one sentence, and it is the one to keep: **“An invoice is an accounting document: it is final.”** Three filter chips follow — **“All”**, **“Paid”**, **“Outstanding”** — and the screen always opens on “All”: it is never pre-filtered. A credit note is never “Outstanding”. When a filter hides everything: **“No invoice matches this filter.”**
If there is nothing yet: **“No invoice yet.”**, followed by “An invoice is issued for each service delivered: shipping, storage, dispute.”
**That last sentence overstates.** Today no dispute issues an invoice, and storage is only ever billed inside the invoice of a paid parcel. The two events that really produce a document are described in [When an invoice is issued](#when-an-invoice-is-issued).
#### One invoice row
| What you read | When it appears |
| ------------------------------------------------- | -------------------------------------------------------------------------------------------------------- |
| The number, `REGA-2026-000012` | Always, first — never translated. One series for the whole of REGA, continuous, reset to zero each year. |
| **“Issued Sep 7, 2026”** | Always. |
| **“Parcel RS-9XPD-2HRM”** | Only when the document is attached to a parcel. The invoices of a service on an item carry none. |
| **“Rega services €10.62 · Disbursements €12.40”** | The split. It is hidden below 560 px. |
| The total | Always. |
| **“Credit note”** | On a credit note. |
| **“Paid on Sep 2, 2026”** | On a settled document. |
| **“Awaiting payment”** | On an unpaid invoice — never on a credit note, even an unpaid one. |
A click expands the row **on the spot**, and only one row is open at a time. The detail is read once and kept; while it arrives, two skeleton lines; if it fails, a banner and a **“Retry”** that re-reads without closing the row.
Inside, every line carries the label that was **frozen on the document**, in your language, with a chip saying its nature — **“Disbursements”** or **“Rega services”** — and “2 × €12.00” only when the quantity is above one. Then **always** three lines, even at zero: **“Total services”**, **“Total disbursements”**, **“Total”**; then the legal mention as frozen, **“TVA non applicable, article 293 B du CGI”**, which is never translated; then the **“View the invoice”** button.
### The document
**“View the invoice”** opens the document in a window. From top to bottom:
* **“Invoice”** or **“Credit note”**, “Issued {date}”, the number, and a stamp — **“Paid on {date}”** or **“Awaiting payment”** (never on an unpaid credit note).
* **“Issued by”**: REGA's details, **copied onto the document the day it was issued**. If our address changes, the documents already issued keep the one they were born with.
* **“Billed to”**: your sender details. Without them, the document says: “No billing details on file. Add them in your settings and they will appear on your next documents.”
* **“Parcel”** and **“Payment reference”**. The reference is shared by every invoice settled in the same grouped charge, and it appears only here, never in the list.
* Two blocks, each with a **“Subtotal”**, and a block with nothing in it is not drawn at all: **“Disbursements”** — “Costs paid by Rega in your name and on your behalf, rebilled to the cent, with no markup.” — and **“Rega services”** — “Services performed by Rega: consolidation, options, storage, dispute handling.” The columns are the designation, the quantity, the unit price and **“Amount”**.
* The totals, then the mentions a document between professionals must carry: **“Payment due on receipt of invoice.”**, **“Late payment penalties: {taux}. No discount for early payment.”**, **“Fixed recovery cost indemnity: {montant}.”** The rate is frozen as it was written when the document was issued — in French, even on the English document — and the indemnity is €40.00.
* At the foot, the legal mention and its translated gloss.
**The “settings” in that sentence are not the Settings screen.** Your sender details live on the **Addresses** page of the reshipping service, in the section **“Your sender details”** — whose help says: “They name you on your invoices and identify you as the sender on customs documents. These are not delivery addresses.” Fill them in there: they are also required before a quote can be paid. See [Getting started](/reshipping/getting-started).
Under the document: “Your accounting document. “Print” opens the print dialog: choose “Save as PDF” to keep a file.” — and the **“Print”** button, which opens your browser's print dialog. That is the whole export: **there is no PDF attached to an e-mail, no one-click download from the list, and no file generated on our side.** What you keep is what you save from the print dialog.
### Your quotes
Under **“Your quotes”** — “A quote is a proposal: nothing is owed until it is paid.” — one card per quote: the carrier and the service as the carrier names them, **“Parcel {reference}”**, **“Valid until {date}”** only while the quote is neither expired nor paid, exactly one chip in this order of priority — **“Paid on {date}”**, then **“Expired”**, then **“Chosen”** —, the total, and **“Open the parcel”**. Empty: **“No quote.”** and “A quote is issued as soon as a parcel is ready to ship.”
**There is no “Pay” button on this screen.** The gesture that pays a quote lives on the quote itself, reached through “Open the parcel” — see [Consolidation and quotes](/reshipping/consolidation-and-quotes).
***
## When an invoice is issued
```mermaid theme={null}
flowchart TD
Q["You pay a parcel's quote"] --> A["One invoice per paid quote
Shipping (disbursement) + Rega services
born already PAID, with its payment reference"]
S["A service you asked for on an item is delivered"] --> B["One invoice per service
Rega services, rounded up to the euro
born AWAITING PAYMENT"]
B --> N["Bell: Invoice REGA-… issued
no e-mail"]
N --> C{"How it gets settled"}
C -- "you click Pay now" --> P["Paid on {date}
one charge for everything outstanding"]
C -- "transport top-up under a signed mandate,
within the cap, after the notice" --> D["Paid on {date}
no notification at the moment of the charge"]
C -- "above the cap" --> E["A quote is issued instead"]
```
Exactly two events produce a document.
One invoice per paid quote, **attached to the parcel**. Its lines: **“Shipping (disbursement)”** — a disbursement —, then, among **“Consolidation and packing”**, **“Options”**, **“Insurance”**, **“Storage”** and **“Payment fees”**, the ones that are not zero — all Rega services. Nothing is rounded: the total is exactly what your card was charged. The document is **born already paid**, stamped “Paid on {date}”, with the payment reference of the charge.
For each service you asked for on an item, **once it has been delivered** and if its price is not zero, REGA issues **one invoice per service**: a single Rega-services line named after the service, **rounded up to the euro** — and the rounding is written as its own line, **“Rounded to the euro”**, so the total always equals the sum of the lines. The document is **born unpaid**: it carries “Awaiting payment” and joins the settlement band. A free service produces no document.
At that moment, a notification lands in the bell, on its **Reshipping** tab: type **“Invoice issued”** — on by default —, titled **“Invoice REGA-… issued”**, and it opens the Invoices screen. **No e-mail** accompanies an invoice, ever. This notification is also what starts the notice period of the direct debit described below.
**A dispute issues no invoice** — its fee is paid on the dispute itself, and no document follows. **A credit note is never created by anything you can do**: the “Credit note” chip and the negative row in the monthly totals describe a state the product knows how to show, not one it creates today.
“Invoice issued” is the eighth type in the Reshipping tab of the bell's settings. It is on unless you turn it off. See [The e-mails we send you](/reshipping/emails#the-bell-and-the-letter-are-not-the-same-channel) for the difference between the bell and a letter.
***
## Paying what is outstanding
The **settlement band** only exists when something is due: unpaid invoices, which are not credit notes, whose total is above zero, **and all in the same currency**. It says **“1 item to settle — €12.00”** (“{n} items to settle — {total}” beyond one) and carries the **“Pay now”** button, which reads **“Payment in progress…”** while the charge is under way.
**One charge covers every outstanding document**, on your saved card — the preferred one, otherwise the first. Nothing leaves the page.
The bank's challenge is shown on the spot. Once you have answered it, the screen asks our server to **conclude**: the server re-reads the outcome at our payment provider — it does not take the browser's word for it.
**“Settled: €12.00. A single charge covers all these items.”** The invoices switch to “Paid on {date}”, and they all share one payment reference on their document.
Refusals are written under the band, not in a pop-up:
| What you read | What happened |
| -------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| “No card is registered. Add one to pay in a single click.” | There is no saved card — see [Cards and direct debit](#cards-and-direct-debit) |
| “These invoices are not in the same currency. Settle them separately — a total that mixes currencies means nothing.” | Two currencies among the outstanding documents |
| “There is nothing to settle here.” / “This invoice is already settled. Nothing was charged.” | The band was stale: nothing is due any more |
| “The bank declined the payment. Nothing was charged.” | The bank's refusal — its own sentence follows when it gives one |
| “Your bank requires a validation. Nothing was charged — confirm it to complete the payment.” | The challenge is being shown |
| “The outcome of this payment is not known yet. Nothing is replayed: we are checking and will come back to you.” | The provider answered *processing*: **this is not a refusal**, and the button does not offer to try again — a retry could charge twice |
| “Payment is not available at the moment.” | Our payment provider cannot be reached |
**A charge whose outcome is unknown is never replayed.** If you read the *processing* sentence, do not look for another way to pay: the document will switch to “Paid on” on its own if the charge went through, and we come back to you if it did not.
***
## The transport top-up, seen from your side
The real cost of transport is only known once the parcel has been weighed. When it exceeds what you already paid on the quote, the difference can be charged **without you in front of the screen** — but only under four conditions, all of them yours to see:
1. a **signed and current mandate** — see [The direct debit mandate](#the-direct-debit-mandate);
2. a difference **within the cap** written in that mandate: a percentage of the amount already paid **for that parcel** (20 % today, and the setting can only range from 10 % to 50 %);
3. a **notice period elapsed since the invoice was issued** — 24 hours today;
4. a **preferred card** to charge.
What you actually see: the **“Invoice … issued”** notification when the document is born, then, once the notice has run, the document passing to **“Paid on {date}”**. **There is no notification at the moment of the charge**: the invoice is the notice. Above the cap, nothing is charged and you read, on the document: “This difference exceeds the agreed cap: it cannot be charged automatically. A quotation is issued instead.” — and a normal quote arrives for the difference.
**You do not set the cap yourself.** The percentage and the notice period are settings of your workspace, agreed with us; the mandate text you sign carries their values. They are the terms of articles 3.2 bis, 12.3 and 12.5 of the terms of sale: keeping a card authorises no charge by itself, the transport is advanced in your name, and a difference is only ever charged within a stated percentage, after a notice, and with an invoice issued before any charge.
***
## Cards and direct debit
The subtitle says the whole thing: **“The card that pays for your reshipments, and the authorisation that allows it to be charged.”** Those are two different objects on the same screen, and the second never follows from the first.
### What a saved card allows — and does not
Paying a quote **without leaving the page** — your bank's challenge, if any, is shown on the spot. Settling outstanding invoices with **“Pay now”**. Being the card the transport top-up is charged to, **if** a mandate is signed.
**Nothing by itself.** Saving a card authorises no charge: only the mandate authorises a charge while you are not there. Without a mandate, every document is paid by you, one “Pay now” at a time.
Without a saved card, a quote is paid on our payment provider's hosted page, as before. What REGA sees of a card is its **brand, its last four digits and its expiry** — never the number, which is typed at the provider and does not pass through us.
### Your cards
Empty, the section says **“No card saved”** and “With no saved card, no quote can be paid and no parcel leaves.”, with the **“Add a card”** button. Each saved card is one block:
| What you read | What it means |
| -------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Visa •••• 4242** | The brand as the provider writes it, and the last four digits |
| **“Preferred”** | The card automatic debits will use — “This is the card automatic debits will use.” |
| **“Expires 09/2028”** | Hidden when the expiry is unknown |
| **“Expiring soon”** | 45 days or fewer before it stops working — a card is valid until the **last day** of its month |
| **“Expired”** | Past that day |
| “An expired card makes the debit fail at the exact moment a parcel is ready to leave. Save another one.” | Under an expired or expiring card |
| **“Use this one”** | Makes this card the preferred one — absent on the card that already is |
| **“Remove”** | Asks “Remove this card? It will no longer be used to pay for your reshipments.”, then **“Confirm”** or **“Cancel”** |
A refusal stays under its own card. The preference itself lives at the payment provider: after each gesture, the screen re-reads.
**You cannot remove your last card while a mandate is alive.** The screen answers: “This is your last card, and your direct debit mandate is active. Revoke the mandate, or register another card before removing this one.” A mandate without a card would fail at the exact moment a parcel is ready to leave — so the mandate goes first, consciously.
### Adding a card
**“Add a card”** opens a panel **inside the page**, not a window, titled **“New card”**: “The number is entered at our payment provider: it never passes through REGA and we do not keep it.” Then **“Opening the secure form…”**, the provider's own field — in your language, with its own entry messages —, the box **“Make this my preferred card”** (ticked for you when you have no card or no preferred one), and **“Save the card”** or **“Cancel”**. A card the provider refuses is corrected in place, without retyping everything. Saved: **“Card saved.”**
Three failures, each of which leaves nothing behind:
| What you read | What to do |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------- |
| “The secure form could not load. No card was saved.” + “An ad blocker or a security extension is often the cause. Disable it on this page, then try again.” | Do exactly that |
| “It is this page's security policy that refused the form, not your browser. Please report it to us: the fix is on our side.” | Write to us |
| “The card could not be saved. No card was saved.” | Try again |
Two more sentences: “Fill in the number, the expiry date and the security code.” when the field is incomplete, and “Card saved, but it could not be set as preferred. Set it from the list.” — the card is there, only the preference failed; “Use this one” finishes the job.
### The direct debit mandate
The section carries one chip — **“Signed”**, **“Not signed”**, or **“Needs signing again”** — and, once signed, **“Signed on {date}.”** Under the header, when the mandate is not current, a box **“Without a mandate, here is what is not possible”** with two lines:
* “The transport top-up cannot be charged: when the real cost exceeds the amount already paid, the parcel waits for you to settle the difference by hand.”
* “The service stays usable: each invoice is then paid one by one, at your initiative.”
Then the **text of the mandate**, six paragraphs, with the cap and the notice **filled in from your workspace's settings**:
1. “You authorise REGA to charge the card you designate for the amounts due under the reshipping service: transport advanced in your name and on your behalf, and the services you have requested.”
2. “Transport is re-invoiced to you to the exact euro, with no margin: it is a disbursement, advanced in your name and on your behalf. REGA services are invoiced to you separately.”
3. “When the real cost of transport exceeds the amount you have already paid, the difference is charged up to {pct} % of that amount, and never before {h} hours' notice.”
4. “REGA falls under the French VAT exemption scheme: no VAT is applied on its invoices, under article 293 B of the French general tax code.”
5. “You can revoke this mandate at any time from this screen. Revocation applies to the future: it does not call into question debits already taken.”
6. “The date, your signature and the technical details of your connection are kept. They serve only to prove which text was accepted, and when.”
**If the cap and the notice are not known to the screen, the mandate is not offered at all.** You read instead: “The debit limits, the percentage and the notice period, are not known to this screen. The mandate is therefore not offered for signature: we do not ask anyone to sign a text with holes in it. Try again later.”
Without it: “Tick the acceptance box before signing.”
The example is “First name Last name”. The help says why: “It is kept with the date and the technical details of your connection: this is what makes the mandate enforceable.” Without it: “Type your name to sign.”
What is signed is **exactly the text shown**, in the language you read it in. The screen answers **“Mandate signed.”**
Signed, the section offers **“Revoke the mandate”**: “Revoke the mandate? Nothing will be charged automatically any more, and each invoice will have to be paid one by one. Debits already taken are not affected.” — **“Confirm”** or **“Cancel”**, then **“Mandate revoked.”** Revoking does not delete the signed record; it stops what it authorised.
**When the wording changes, the chip becomes “Needs signing again”.** The help says: “The mandate text has changed since you signed: direct debit stays suspended until the new wording is accepted.” A consent given on one wording does not carry over to another — until you sign the new text, nothing is charged automatically. The wording in force today is dated 4 September 2026.
Two banners can sit under the screen's header. When the mandate is not current: “No mandate signed: the transport top-up cannot be charged, and a parcel whose real cost exceeds the estimate will wait for a manual payment.” — or the “Needs signing again” help. And when your workspace is not linked to the payment provider yet: “Saving a card is not available on this space at the moment. The mandate can still be signed.” — which is not a failure, and the “Add a card” button is simply absent.
***
## The screens' states
| You see | What it means |
| ----------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------- |
| “Loading…” and skeleton lines | Nothing has been read yet — on Invoices, several; on Cards, two |
| A banner and “Retry”, on an empty Invoices screen | The very first reading failed |
| The list stays, with a banner and “Retry” | A **re-reading** failed: nothing is wiped |
| A banner and “Retry”, on an empty Cards screen | The reading failed; the banner carries the server's sentence |
| “Your workspace is not linked to the payment provider yet. Try again in a moment; if this persists, write to us.” | The link to the provider is not there yet |
| “The payment provider did not respond. Your cards were not changed.” | A gesture on a card did not reach the provider — nothing moved |
| “This card is not in your workspace.” / “This invoice is not in your workspace.” | The card or the document belongs to another workspace |
***
## What surprises people
That is the point. The invoice of a paid quote is born stamped “Paid on”, with the payment reference of the charge: it is your accounting proof, not a second demand. Only the invoices of services delivered on an item are born “Awaiting payment”.
“Add them in your settings” on a document without billing details points at the reshipping **Addresses** page, section “Your sender details” — not at the Settings screen of the application.
Saving a card authorises no charge, and the terms of sale say so (article 3.2 bis). What can be charged while you are away is the transport top-up, under the mandate only, within its cap, after its notice — with an invoice issued first.
The notification you get is “Invoice … issued”, when the document is born. The charge itself, once the notice has run, is silent: the invoice passes to “Paid on {date}”, and that is what you see.
A month with no invoice has no row. The table is not a calendar; it is the list of months in which a document was issued.
“TVA non applicable, article 293 B du CGI” is the mention as frozen on the document; the penalty rate and the issuer's legal form (“Entrepreneur individuel”) are frozen the same way. Translating a frozen mention would make two documents that no longer say the same thing.
`REGA-2026-000012` belongs to one series for the whole of REGA. The number after yours is not necessarily one of your documents, and a gap in your list is not a missing invoice.
***
## On a phone
* Both screens are reached through **“More”** on the thumb bar — the sheet lists “Invoices” and “Cards”.
* Below 720 px, the month table becomes **one card per month**, each value under its column name.
* Below 560 px, the “Rega services · Disbursements” split disappears from the invoice rows; it is still in the expanded detail and on the document.
* The cards of the Cards screen stack in a single column.
***
## What this does not do
The only export is the print dialog opened by “Print”, with its “Save as PDF”. Nothing is generated on our side and nothing is attached to a letter.
A dispute fee leaves no document, and no gesture of yours produces a credit note. Both states exist on the screen; neither is created today.
A document is read in the list or in its window; there is no page you could bookmark for one invoice.
The percentage and the notice period are workspace settings agreed with us; the mandate carries their values, and the screen has nowhere to change them.
The invoice is the notice. The charge, once it runs, only shows as “Paid on {date}”.
***
## Where to go next
The quote whose payment leaves an invoice behind, line by line.
The meter that lands on the “Storage” line of a paid parcel's invoice.
The Addresses page, where your sender details are filled in.
The bell and its switches — “Invoice issued” among them.
Every place money can leave your card, in one page.
The dispute fee, paid on the dispute itself.