> ## Documentation Index
> Fetch the complete documentation index at: https://docs.regasolutions.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Parcels and tracking
> What a parcel is on our side: its reference, the eight states it goes through, the five carriers we offer, the packing slip that travels inside the box, the tracking screen, the link you can hand to anyone, and what cancelling really does.
A parcel, here, is the box you compose yourself: you tick items in your warehouse, they leave the shelves together, and they travel under **one reference, one carrier and one tracking number**. From the moment it is paid it stops being editable, and from the moment it is shipped it stops being cancellable. Everything below is what happens between those two moments, and what you can see of it.
***
## What a parcel is on our side
It is an object with a name, a content, a destination and a life of its own. It is created empty or already filled, and **an empty parcel is a perfectly legitimate draft**: nothing is required of you at the moment you create it — not an item, not an address, not an option.
**Every parcel carries a reference of the form `RS-8K3M-4Q7P`** — two blocks of four characters. It is built to be read out over the phone: the alphabet it draws from deliberately **excludes `I`, `O`, `0` and `1`**, the four characters everybody mis-reads back.
That reference is for humans. It is **not** the key that opens the parcel: a reference dictated to someone gives them nothing. That separation is the reason the reference can be said out loud at all.
A few properties are worth knowing before you build your first one:
* **The parcel belongs to the warehouse its first item is in.** There is no “default” warehouse it falls back to — the first piece you put in decides.
* **The packing order continues; it does not restart.** Items added later go to the end, they do not jump to the front.
* **Adding and removing in one gesture removes first.** “Take A out, put A in” leaves A in the parcel. It reads oddly written down, and it is the only order that makes a checkbox list behave.
* **There is no policy limit on how many items a parcel may hold.** What decides is the box, not a ceiling of ours.
What can stop a piece from joining a parcel — it does not belong to your account, it is already in another parcel, a dispute on it is reported or open, its state does not allow it, or the parcel itself is already frozen — is covered on [Consolidation and quotes](/reshipping/consolidation-and-quotes), along with what happens to the parcel when one item is refused (the parcel is still created; the refused item comes back with its reason).
**A dispute in progress pins an item down.** An item with a reported or open claim cannot be put into a parcel, because a claim won can require the piece to go **back to the seller** — and shipping it to you would make that impossible. A **closed** dispute blocks nothing: there is nothing left to give back. [When something is wrong](/reshipping/disputes) has the outcomes.
***
## The eight states, and what each one lets you do
| State | What it means | What you can still do |
| --------------------- | --------------------------------------------------------------------- | -------------------------------------------- |
| **“Being prepared”** | The draft. Items, address, options and instructions are all editable. | Change everything · request a quote · cancel |
| **“Quote requested”** | You have asked; a person is weighing and pricing. | Still change everything · cancel |
| **“Quote available”** | One or more carrier offers are on the table. | Choose a carrier · pay · cancel |
| **“Paid”** | The money has arrived. The contents are sealed. | Cancel |
| **“Packed”** | The box is closed, weighed, and the slip is inside. | Cancel |
| **“Shipped”** | It is with the carrier. A tracking number exists. | Follow it · share the tracking |
| **“Delivered”** | It arrived. | Follow it · share the tracking |
| **“Cancelled”** | It will not travel. Its items went back to your shelves. | — |
The parcel sheet draws those eight states as a **five-step frieze**: “Being prepared” → “Your quotes” → “Payment” → “Shipped” → “Delivered”. The step you are on is marked as the current one, so the sheet answers “where is this” before you read a single line.
**A paid parcel never goes back to being a draft.** The quote you paid describes a precise content; letting that content change afterwards would ship something other than what was billed, and it would make the customs declaration false. The sheet says it plainly: “This parcel is paid: its contents can no longer change. To modify it, cancel it and start a new one.”
Contents stay editable up to and including “Quote requested”, and not one step further.
**A refused move is treated as a conflict, not as a fault.** If the parcel has moved on since your page was drawn — a double click, a tab left open all afternoon — the gesture is declined rather than half-applied. Reloading the page shows you the state that is actually true.
### Your parcels, as a list
The screen is titled **“Your parcels”**, under the line “Group your items into a parcel, choose a carrier, pay once.”, with a **“New parcel”** button in the header. Parcels are **grouped by state**, each group titled by its state with its count beside it, and a row of chips filters by state with **“All”** at the front — the chips only appear when there is more than one state to separate.
**The list is not ordered by progress, and that is deliberate: “Quote available” comes first.** It is the only state where something expires. A parcel sitting in “Being prepared” will still be there next week; a quote will not.
Each row carries up to four thumbnails and then `+N`, the reference, the state badge, `N item(s)`, the destination as city and country — or “Choose a delivery address.” if you have not picked one — the amount of the quote you chose, and the date the parcel was created. Then **at most two buttons**: “View tracking”, which appears as soon as a shipment exists, and then one of `Pay {amount}`, “Request a quote” or simply “View”. Which of those three you get depends on where the parcel is — and, for `Pay {amount}`, on a carrier having been picked: a parcel whose quotes are on the table but with none chosen reads “View”.
The list refreshes on its own while you have it open. If a refresh fails while a list is already on screen, the list **stays** and an amber banner appears above it: “The list could not be refreshed. You are seeing the last version we received; try again.” Old is not the same as wrong.
***
## The carriers we offer
Five entries are offered at the outset:
**Colissimo · DHL Express · DHL · UPS · FedEx**
**“DHL Express” and “DHL” are two entries, not a duplicate.** The international express service and the standard parcel network have neither the same lead time, nor the same price, nor the same paperwork. Merging them on screen would let you pick a service you are not going to get.
**The product holds no lead time, no price and no coverage per carrier.** There is no rate grid inside it, no live carrier query, no table of which carrier serves which country. What tells two offers apart is entirely what a person typed **on that quote**: the price, a minimum and maximum number of days, a “Tracking included” flag, a free-text service name, and a note written in both languages.
This is why this guide gives you no delivery times. There is no figure to give, and a plausible one would be a promise the product cannot keep.
Two more things about that list. **It is a starting point, not a fixed offer**: it is adjustable per client, and the people issuing quotes can also type a carrier that is not in it — a new carrier must not require a settings round-trip while a parcel is waiting. And **a carrier's name is never translated**: it is a brand, it is data, and it reads the same in both languages.
Where a carrier logo would sit, the tracking screen shows the carrier's **initials**. No logo is served for reshipping. It is a placeholder doing its job honestly, not a failed image.
Which carriers cover which countries is not something the product knows, so it is not something this page will tell you. Ask before you plan a route.
***
## The packing slip
The document is called **“Packing slip”**, it is opened from the parcel sheet, and it is **printed and slipped inside the box**. Its reader is the recipient — and, on the way, the carrier and customs.
**It can be opened at any state, drafts included.** Its useful moment is before the parcel leaves: while it is still open, the slip is a proof-read of everything that will travel. Once the box is taped shut, it is the one output of this service that nobody can correct.
**The slip always shows the parcel as it stands at the moment you open it.** Reopen it after a change and it is the change that goes to the printer — never a carrier or a state from an earlier moment.
| Block on the slip | What it carries |
| ------------------------- | --------------------------------------------------------------------------------------------------------------- |
| **Header** | “Issued `{date}`”, the parcel's reference, its state |
| **“Sender”** | The name, address and **phone number** of our warehouse — a customs form asks for the phone |
| **“Recipient”** | The address **frozen onto the parcel**, not whatever your address book says today |
| **“The parcel”** | Actual weight, dimensions, volumetric weight, chargeable weight, options, instructions, declared value, insured |
| **“Contents”** | Per item: description, brand, size, quantity |
| **“Customs declaration”** | Description, customs code, country of origin, quantity, unit price, and the total customs value |
| **“Shipment”** | Carrier and tracking number |
Beside the “Print” button, to its left, the sentence that sums up the whole design of the slip: **“To slip inside the box. The purchase price is not on it.”** And as long as neither a carrier nor a tracking number is known, the shipment block says so — “Not shipped yet” — rather than sit empty; once you have chosen a quote, it shows that quote's carrier, before the parcel has moved. With nothing declared, the customs block reads “No declared lines”.
### What is deliberately not on it
The slip travels inside the box. A recipient has no business reading what the sender paid. The **customs value** is a different number, and it has its own section.
How our warehouse is run is our business, not your recipient's. The slip is read by a carrier, by customs and by whoever opens the box — none of the three needs it.
“€0.00” reads as a measurement — “this parcel is worth nothing”. The line simply disappears instead, which says the true thing: nobody declared a value.
Insurance is stated only when it exists. The word “insured” is the one you remember at the moment you open a damaged box, and it should not be there to be misread.
An empty line is never printed either: a row appears only if it has something to say. The currency on the slip is read from **the quote you chose**, never written in by hand — and only the document itself goes to the printer, not the help text, the button or the close cross around it.
### The documents attached to a parcel
Beyond the slip, a parcel can carry files: an **invoice**, a **label**, a **customs** document, an **insurance** document, a **dispute** document, or something filed as **other**. They are listed on the tracking screen, each with a **“Download”**.
* **Only PDF, JPEG and PNG are accepted**, and renaming a file does not change what it is: a document whose format is not one of those three is refused, whatever its name says.
* **Some documents are reserved for us** — a carrier label, a dispute note, a draft invoice. Asking for one you are not meant to see is refused rather than quietly served.
* **A document only opens from your own account.** A download address forwarded to somebody else shows them nothing.
**A document's type is not labelled on screen today.** You see the file name and nothing else — enough to click, not enough to sort. If several files are attached to the same parcel, name them apart in your own head before you download them.
***
## Following a parcel in the app
The tracking screen is reached from the parcel — “View tracking”, a button that only appears once there is a shipment. The screen itself opens earlier than that: the “Track my parcel” button in the payment email takes you straight to it, and it then tells you why it is empty rather than refuse to open. It is titled **“Tracking”**, carries the parcel's reference underneath and its state as a badge, and holds four sections: **“Carrier”**, **“Tracking”** (the timeline), **“Documents”** and **“Share tracking”**.
| What you see | What it is |
| ---------------------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| The carrier | Its name as typed. Where a logo would be, its initials. |
| The tracking number | With a button that copies it. |
| **“Track with the carrier”** | A link to the carrier's own page — **and it only appears if that address exists**. There is no button here without a destination. |
| The dates | “Shipped” and “Delivered”. |
| The timeline | The events, **most recent at the top**. The first one is the only one accented. |
| The documents | Whatever is attached and visible to you, each with a “Download”. |
**The newest event is at the top, not the bottom.** There is exactly one question anyone asks a tracking page — “where is it now?” — and the answer to that question should be the first line, not the last.
While a parcel is on its way, the tracking screen updates itself: leave it open and a new event appears on its own, with no need to reload. On a delivered parcel or a draft it stays as it is — there is nothing left to come.
**After you copy the tracking number, the button says “Link copied”.** It is the **number** that was copied, not a link. The wording is wrong, it is known, and it is on the list at the bottom of this page. What is on your clipboard is the tracking number.
Empty states on this screen always say **why** they are empty rather than leave you with a bare state name: “This parcel has not been shipped yet.” under “No tracking yet.” And when the parcel cannot be found at all: “This parcel could not be found.”
***
## What we know, and what we do not, about a parcel in transit
This is the section we would rather you read before you need it.
**Tracking events are typed in by hand, by us. No carrier interface is connected.** The consequence is exact: **between two entries, the app knows nothing more than you do.** The “Track with the carrier” link is the one place where the information is live.
What the app does hold, and holds reliably:
* The parcel's state, the carrier, the tracking number, the carrier's own tracking address.
* Every event that has been entered: an instant, a wording, a place.
* The shipping date and the delivery date.
How an event is written, and why it looks the way it does:
* Each event carries a wording **in French and in English**. Those two are written out in full, not picked from a list of codes. The text follows whatever the carrier actually said: “held at customs at Roissy”, “delivery attempted, card left”. No catalogue covers that.
* **One language alone is allowed.** Better an event in one language than no event; the screen falls back across.
* **An event with no wording at all is refused.** A bare date teaches nothing while giving the impression that something happened.
* **If a tracking history ever grows too long, it is the most recent events that are kept.** On a long journey, it is the end of it that answers the question you are asking.
**A parcel can be marked as shipped while the carrier has not returned anything yet.** The screen says exactly that rather than claim “not shipped yet”. An empty timeline under a shipped parcel is a normal moment, not a fault.
**A tracking number cannot be corrected once the parcel has gone out.** Shipping refuses to run twice on the same parcel — that is what protects you from a double dispatch — and there is no way to correct the number afterwards. If a number looks wrong, tell us rather than wait: it will not fix itself on the next refresh.
***
## The shareable tracking link
From the tracking screen, **“Share tracking”** issues a link you can hand to anybody. The help sentence sits **above** the button, before you press it, because it is the thing you need to know first:
> **“A link you can give to someone: it only shows tracking, never the contents or the price.”**
**Who can see it: whoever holds the link.** The page opens **without signing in** — that is the entire point, and it is also the entire risk. The person you forwarded it to, the recipient, and anyone the link is passed along to afterwards all see the same page. The only lock on it is the address itself, which cannot be guessed — so treat the link as the key it is.
The list of what that page shows is **closed, and deliberately so** — nothing else can ever find its way onto it.
| It shows | It never shows |
| -------------------------------- | -------------------------------------------- |
| The parcel's reference | The contents — titles, brands, sizes, photos |
| Its state | The delivery address |
| The carrier | Our warehouse address |
| The tracking number | Any price at all |
| The carrier's tracking address | Your name or your email |
| The events: date, wording, place | Any internal identifier |
| The shipping and delivery dates | Who on our side entered each event |
A few behaviours of that link worth having in mind:
* **The page is in English by default.** Whoever opens it has no account and no recorded language, and the audience for reshipping is not primarily French-speaking. A language switch is the only setting on the page.
* **Clicking “Share tracking” again, while sharing is already on, gives you back the same link.** A second click costs nothing, and it is the only way back to a link you did not keep.
* **It cannot be issued on a parcel that has never shipped.** A link that would show its holder nothing is not worth handing out.
* **A stopped link, a mistyped one and one that never existed all get the same “not found” answer.** The page never says which — so if somebody tells you the link does not work, check the address you sent them before concluding that the sharing was stopped.
**Stopping the sharing is irreversible, and the screen does not say so.** The link you already sent stops working for good, and sharing again afterwards gives you an **entirely new** address — the old one never comes back to life. The only protection in place today is the second click the screen asks for. Treat that confirmation as final, because it is.
***
## Cancelling a parcel
```mermaid theme={null}
flowchart TD
A["The quote is paid"] --> B["“Paid” — your items
come off the shelves"]
B --> C["“Packed” — weighed, sealed,
the slip goes inside"]
C --> D{"Cancelled before
it leaves?"}
D -->|"yes"| E["Items go back to your warehouse.
The money does not move on its own"]
D -->|"no"| F["“Shipped” — carrier and
tracking number appear"]
F --> G["Events, entered by hand,
most recent at the top"]
G --> H["“Delivered”"]
style H fill:#1f6f43,color:#fff
style E fill:#7a2020,color:#fff
```
Cancelling is done from the parcel sheet, under **“Cancel the parcel”**, and it asks for a confirmation that states the consequence: **“Cancel this parcel? The items go back to your warehouse.”**
| Question | The answer |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Who can?** | You, from the parcel sheet. We can too, in exactly the same way — so that nothing can diverge between the two. |
| **Until when?** | From “Being prepared”, “Quote requested”, “Quote available”, **“Paid”** and **“Packed”**. |
| **From when is it impossible?** | The moment the parcel is **“Shipped”**. A delivered or already-cancelled parcel likewise. |
| **What happens to the pieces?** | They go **back into your warehouse**, their link to the parcel is removed, and the contents are written into the record. |
| **Why is giving them back compulsory?** | Without it they would stay attached to a dead parcel: invisible in the warehouse, impossible to group elsewhere, and their storage clock would keep running. |
| **And a piece that has already gone?** | It is detached from the cancelled parcel, but its own state does **not** roll back. What has left has left. |
| **Are you told?** | Yes, by email: “Your parcel `{reference}` has been cancelled” — “Nothing is lost: the items it contained are back in your warehouse.” |
**Nothing in the product puts money back on a parcel you have already paid for.** Cancelling a “Paid” or “Packed” parcel is allowed, and it does return your goods to the shelf — but there is no refund mechanism behind it, and none is claimed anywhere on screen. If you are in that situation, **talk to us before you click**: the cancellation is what the product does on its own, and the money is what it does not.
Cancelling a **quote** is a different gesture, and not yours: it is ours, and it does not delete anything — the line stays on record, dated, and simply leaves the comparison. A quote that has been paid cannot be cancelled at all. [Consolidation and quotes](/reshipping/consolidation-and-quotes) covers what happens when the last live quote is withdrawn.
***
## What arrives in your inbox while a parcel travels
| Moment | What you get | What it says |
| ----------------------- | ------------------------------------ | -------------------------------------------------------------------------------------------------------------------------- |
| The parcel leaves | An **email and a bell notification** | “Your parcel `{reference}` has left” — “Parcel `{reference}` was handed to `{carrier}`.” and “Tracking number: `{number}`” |
| The parcel is delivered | **A bell notification only** | “Your parcel has arrived” — “Parcel `{reference}` was delivered.” |
| The parcel is cancelled | **An email only** | “Your parcel `{reference}` has been cancelled” — “Nothing is lost: the items it contained are back in your warehouse.” |
**A delivery gets no email, and that is a decision.** We write to you when something needs an action from you, or when your **money** or your **goods** moved while you were not looking at the screen. A delivery you already know about is neither. Sending everything would put us in your spam folder, and the letter that matters would go there with the rest. [The emails we send you](/reshipping/emails) sets out the whole rule.
Where those messages take you: “shipped”, “delivered” and “paid” all open **the tracking**, while a cancellation opens **your parcels** — the parcel it named no longer has anything to follow.
***
## On a phone
Nothing is removed. On a wide screen the service shows a sidebar with all seven destinations; on a narrow one, the four main ones become a thumb bar and the rest move into a **“More”** sheet — **“Parcels”** is one of the four that stays under your thumb.
On the parcel sheet, the button that acts — “Request a quote” or `Pay {amount}` — **sticks to the bottom of the screen** on narrow displays, and the reason it cannot act is written next to it rather than hidden inside a disabled state. You never have to scroll to find out why nothing is happening.
The tracking screen is comfortable on a phone: a carrier, a number, a link out, and a timeline read top-down. The one screen that is worth a large display is the packing slip, because you are proof-reading a document that will be printed.
***
## What surprises people
Your address book is alive; a shipped parcel has to be able to say where it **actually** went. The destination is copied onto the parcel at the moment you request a quote, and it is that copy the slip prints — even if you edit or delete the address afterwards.
It is archived instead. The screen warns you before you confirm: “Delete this address? If a live parcel uses it, it is archived instead of deleted.”
Box, padding and tape included. A sum of item weights would under-state it, and the carrier bills the box, not the contents. That is also why the sheet says “We weigh and measure the parcel when we pack it. The final weight comes with the quote.”
Carriers charge whichever is greater: the real weight, or the volume converted into weight. The screen puts it in those words — “Carriers charge whichever is greater: actual weight, or volume converted into weight.” — and for second-hand clothing, a big light box is the common case, not the exception.
Most of what you read in this service comes from a catalogue that carries both languages. Some of it is written out by hand instead — the service name and the note on a quote, the note attached to a destination country, the banner shown when the service is closed, the instructions you type on a parcel. A tracking event is one of those, because no catalogue can anticipate “held at customs at Roissy”. It is why an event can arrive in one language only.
Both are data typed on the quote. If a quote shows no lead time, it is because none was entered — not because it is instant.
The lead-time wording has no singular form yet. A one-day carrier reads “1 days”. It is known, and it is on the list below.
It will say “Not shipped yet” in the shipment block and it will be missing whatever you have not filled in — which is exactly what makes it useful as a check before you request a quote.
A button that cannot act dims but stays clickable, and clicking it writes the reason beside it: “Add at least one item.”, “Choose a delivery address.”, “Choose a carrier first.”
“—” means we do not know. “€0.00” means it is genuinely free. Neither is ever printed in place of the other, on screen or on the slip.
***
## What this does not do yet
We would rather write it here than let you find out halfway through.
No carrier interface is connected. Between two entries by us, the app knows nothing the carrier's own page does not already tell you — and the carrier's page is the one that is live.
The product holds none of the three. What separates two offers is what a person typed on that quote. This page therefore promises you no delivery time, on any carrier, to any country.
Shipping refuses to run twice on a parcel, which is what prevents a double dispatch — and there is no way to correct the number afterwards. Tell us instead.
The tracking screen's copy button uses the wrong wording. What lands on your clipboard is the number.
The screen never tells you that the old link dies for good. The double click is the only guard. Once stopped, sharing again gives a new address.
Invoice, label, customs: the type is not written anywhere on screen. You get the file name — enough to click, not enough to sort.
Cancelling a paid parcel returns your goods and nothing else. No refund mechanism exists in the product, and none is promised on screen. Speak to us before cancelling one.
The tracking screen renders initials where a logo would go. Nothing is broken; nothing is served.
Weighing, measuring and pricing are manual, and so are packing and dispatch. Nothing in the product counts those steps, so nothing in this guide will put a number on them. The screen says only “We are preparing your quotes. You will get a message as soon as they are ready.”
Delivery rings the bell in the app and stops there. If you want to know the moment it lands, watch the bell — or the carrier's own page.
Everything named on this page is what the service does today. The carrier list, the quote validity and the fee amounts are settings, and a figure agreed with you for your workspace always wins over the general one. What does not move is the shape of things: one reference per parcel, one frozen address, one slip inside the box, and a share link whose contents are a closed list.
***
## Where to go next
Picking the items, reading a quote line by line, the packing options, validity, and paying.
The declared value, what it commits you to, and the declaration that travels with the box.
Where your items wait, and where they come back to if you cancel a parcel.
The free days, the scale after them, and why cancelling restarts nothing but keeps the clock running.
Why an item under claim cannot leave, and what the outcomes are.
Which event writes to you, which one only rings the bell, and what we never write about.
The whole service in one page, and the two fixed fees.
The address, the phone number, and the accounts to tick before anything can arrive.