A beam that goes all the way, then meets the thing that stops it.
A refusal is almost never a fault. On the purchases we have followed, the largest share by far
were simply races lost, or items that had already gone. Only a minority came down to the tool,
some were purchases postponed and retried on their own, and a handful were waiting for something
from you.
Where a refusal is read
On Vinted, three places, from the most immediate to the most complete.The item card
The BUY button becomes PURCHASE UNDER WAY…, then BOUGHT ✓, GONE, FAILED or
TO CHECK. On the item’s own sheet, where there is room, the same states are written out in
full: ✓ BOUGHT, GONE — BOUGHT BY SOMEONE ELSE, FAILED — SEE THE DETAIL, TO CHECK
— OUTCOME UNKNOWN. The layout never shifts. GONE is only written when the item has really
gone: any other failure stays FAILED, and the card keeps its colours. A purchase waiting for
the item to become buyable updates by itself while the screen is open.
RECENT PURCHASES
The right-hand panel of the dashboard: one row per purchase, with the account committed, the
total and the refusal sentence. It is not a history — it only covers this session.
The Orders screen
The full history of your Vinted purchases, plus the Being checked tab: the items waiting for
Vinted’s green light. This is where you go to check before retrying anything.
The other two services show their refusals elsewhere. A refusal from Vestiaire Collective appears
where the gesture was made — the item card, the panel of the Vestiaire screen, the offer window — and
a payment left open comes back as a banner on the dashboard. A reshipping refusal shows on the
reshipping screen, at the exact spot of the refused gesture. The Orders screen knows only Vinted:
there is no Vestiaire order and no parcel to look for there.
The dashboard: refusals appear on the card, then file into RECENT PURCHASES.
The Orders screen, marker by marker
Orders screen — the markers that matter when diagnosing.
The Administration button visible at the top of the screenshot: REGA staff only — this button
does not appear on your account.
The route of a purchase, and where it can stop
On Vinted, a purchase always crosses the same stages, in the same order. Knowing where it stopped is nearly always enough to know what to do. The Vestiaire Collective tunnel looks nothing like that one — it is prepared, then paid for in two separate gestures. It is described in Buying on Vestiaire.Triage in 30 seconds
1
Read the card's badge, not its colour
GONE, VERIFICATION, TO CHECK, FAILED, REMOVED: each calls for a different
action, and two of them call for none.
2
Look the sentence up in the tables below
It is reproduced identically. If you cannot find it, it comes from Vinted rather than from REGA —
the screen then copies it out as it stands.
3
Do the action, once
Clicking again almost never rescues a purchase. On an item that has gone, it is actively
counter-productive: see the advice below.
4
If the outcome is ambiguous, open Orders BEFORE retrying
A transaction may have gone through after tracking stopped. Retrying would risk a second purchase.
Refusals, situation by situation
The eleven families below are Vinted’s. Vestiaire Collective and reshipping have their own dictionaries further down this page.1 — Nobody can pay
The most common family on a new workspace, and the quickest to fix.2 — The item can no longer be bought
3 — Vinted is still checking the listing
This is not a failure. A new listing can stay under verification for 30 minutes to 2 hours. REGA queues the item and buys on its own as soon as Vinted allows it.4 — Delivery is blocking
5 — The payment was refused
Ten possible refusals, all classified before display. None of them triggers an automatic second attempt.“The payment did not go through” does not point at your card. It is a refusal Vinted gives with
no detail at all: your card may be perfectly valid, saved and set as default. Do not go and change
it on that sentence alone. Only a genuine payment-method refusal carries the sentence “Check the
saved payment method.” — that one, and that one only, means the card.
6 — The bank asks for a confirmation
7 — Vinted is holding this account back
8 — Your REGA access
9 — A setting was not saved
REGA never writes a money setting optimistically: if the server did not confirm, the control does not move and the previous value comes back.The screen’s four verdicts
Every failure is filed under one of four verdicts. It is the fastest reading on the whole screen: the verdict tells you whether there is anything to do at all.
And the twelve named causes behind those verdicts: “Another buyer paid first”, “A transaction of this
account was already open on this item”, “The item had already gone”, “Vinted was still checking the
listing”, “Too many requests sent to Vinted on this account”, “Security check by Vinted”, “The bank
confirmation was not done in time”, “This account must verify its phone number”, “The payment did
not go through — Vinted gave no detail”, “This account was no longer connected”, “Network problem”,
“The purchase was cancelled before payment”.
10 — Connecting a Vinted account
The Add an account window has two paths, and each refuses in its own words. On the Password path, Vinted then sends a code by SMS, to be entered on the account’s page. On the Vinted token path, you paste what your browser already holds — the token that starts with “ey”, or the whole cookie export — and no sign-in is attempted. The sentences below are those of the window, of the CONNECTION panel on the account’s page, and of the server behind them. The screen itself is described in Accounts.
On the token path, the field and the server refuse like this:
“No password” in the list is not a fault. REGA never keeps the Vinted password of an account you
connect: it crosses once, opens the connection, and is forgotten — which is why an expired
connection asks for it again. A disconnected account therefore reads “No password” rather than
“Disconnected”: read it as “to reconnect with your password”, from the RESUME THE CONNECTION
block on its page.
A refused password does not undo the addition. Under the refusal, the window adds: “ The account
has been saved: correct the password below and start again, or remove it.” The account is already
in your list, with its address frozen. Either correct the password and TRY AGAIN, or Remove this
account — Later leaves it in the list, unusable until you come back to it. And “
{compte} — the
connection is taking longer than expected, the rest is on its page” is not a refusal either: after
90 seconds the window closes and the account’s page carries on where it left off.11 — Making a Vinted offer
An offer goes out from one of your Vinted accounts, always in euros, and never below −40 % of the listed price. It opens a conversation with the seller — that conversation is where the answer comes back. Three windows send one: the ⋯ menu or the detail window of a feed card, the REGA item card, and a watchlist line; the watchlist also sends them in batches. What they refuse:
The offer window from the feed: the floor at −40 %, the amount opening at −10 %, and the account the offer will go out from.
An offer that went out is not a refusal, and the screen that lists it does not know the answer.
Orders → Offers shows what you proposed, never whether the seller accepted: that answer comes back
in the conversation, in Vinted’s words — Open the conversation on the offer’s line. See
Orders and Watchlist.
When Vestiaire Collective refuses
Vestiaire does not refuse the way Vinted does, and one thing explains it: the basket belongs to the whole account, not to the item. An account therefore runs one purchase at a time, and a payment left open holds that account until you resume it or cancel it. Many of this marketplace’s refusals follow from that single fact.
Two lines of light crossing on a matte wall: a refusal is an intersection, not a dead end.
Your Vestiaire accounts
Connecting an account, the five health points, and what an account carries.
Buying on Vestiaire
Preparing, paying, answering your bank — and what the item really costs.
Making an offer
The floor, the bounds, and the rise that never comes back down.
12 — Connecting a Vestiaire account
Most of the refusals below are settled in the window itself, on the field at fault. Two of them are not yours to fix: they call for a word to us, and nothing you retype will change them — see Your Vestiaire accounts.A refused connection writes nothing. A failed attempt costs you nothing: the account is not
saved, no half-connected account is left behind, and the window stays open on the field at fault.
Correct it there and send again — there is nothing to clean up first.
“Session” and “sign-in code” are the same object. The field asks for “…or a Vestiaire sign-in
code”, while the refusals talk about a session — “Give this account’s password, or paste an
existing session.” Same object, same gesture.
13 — The account is connected, and will not buy
These are the words of the Connection health point on the account sheet, the answers of its Check button, and the notifications sent when a renewal fails.“Connected — to be renewed soon” calls for no gesture at all. The account will buy this evening
exactly as it bought this morning. It is a forecast, not a fault.
14 — The payment, the basket and the account lock
15 — The bank has the last word
16 — Delivery and pick-up points
At Vestiaire the pick-up point map is tied to your basket: it will not open while that basket already holds something of yours, nor while the account is preparing a purchase. Most of the refusals below come from that — and each of them names the basket, so you always know why.Two neighbouring sentences are not refusals, they are successes. “The saved pick-up point was not
possible for this order: delivery switches to the account’s HOME address, for
{port}. REGA
preferred that to losing the item — nothing has been paid yet.” and its twin the other way round
announce a fallback and its price: we preferred that to losing the item, and nothing has been
paid yet. Read the amount: postage can more than double from one mode to the other — €4.90 to a
pick-up point against €10.90 to a home address, measured. Buying on Vestiaire
breaks the total down.17 — Making an offer, or adding to favourites
Two sentences in that window refuse nothing. “Vestiaire did not state its minimum;
{min} is
derived from the observed rule (−30 %). An offer just below it may be refused.” only tells you where
the bound comes from. And “Offer of {montant} sent from {compte}. It could not be recorded here:
it did go out, but it will not show up in your offers.” begins with the only thing that matters:
the offer went out. What failed is our own record — and there is no screen today that lists your
Vestiaire offers. Vinted offers, for their part, are kept under Orders → Offers: see family 11.18 — The radar and the Vestiaire filters
To stop detection, untick the filter. Disarming the radar by hand is immediate, but an active
filter counts as a request to arm: the disarming survives neither a restart nor the creation of an
active filter. See Writing a Vestiaire filter.
When reshipping refuses
Reshipping is a service of its own, with its own front door. Nothing below appears until the service has been opened on your workspace. It also goes further than the rest of the product: a refusal here is always written in your language, and reads identically on a phone and on a laptop.What reshipping does for you
The problem it settles, and the only two fixed fees.
Your first parcel
The address, the phone number, the accounts to tick.
When something is wrong
Reporting, opening a dispute, and the window for recourse.
19 — Getting into the service
The entry link itself fails without a sentence of its own, and that is worth knowing before it
happens. The pass it carries is single-use and short-lived, and asking for a new one
burns the previous one — the last link you clicked is always the only live one. When the pass does
not go through, you are simply sent back: to the reshipping home page, or to your Settings screen.
Nothing there names the link. If you read “Sign in to access reshipping.”, that is the first line of
this table, and the answer is the same as here — click the entry link again from rega.
Some screens belong to the REGA team. Reaching one gives an access refusal. It does not mean your
access to reshipping was withdrawn: click the entry link again and you will find your parcels.
20 — Your accounts and your address book
An address is checked again at the quote, not only when you type it. Between the two, a country
can be closed. That is why “We do not serve this country yet.” can appear on an address you have
been using for weeks.
21 — The parcel, and what goes in it
A refused item does not cancel your gesture. Tick five pieces of which one is refused: the parcel
is created with the other four, and the refused ones come back named, each with its own reason.
22 — A piece in your warehouse
The price of a request is fixed the moment you ask — and nothing charges it today. Our rate card
can change tomorrow; what you read when you clicked is the price that will stand. But no service
appears on a parcel’s quote, and no payment path exists yet: the day one does, it is those recorded
prices that will be called. See Your warehouse.
23 — The quote, and paying for it
The order of these refusals is chosen for you, not for the machine. “This quote is already paid.”
is checked before “This quote has expired.”: somebody who paid yesterday, on a quote that has lapsed
since, must read “it is settled”, not “you are too late”. See
Consolidation and quotes.
One payment link lives at a time. Reopening the payment hands you back the same address: two
live links are two charges the day somebody opens two tabs. And the amount sent is the one frozen
in the quote — never recalculated, even if our rate cards have changed since.
24 — Invoices, and paying them
A reshipping invoice is born in one of two ways. Already paid, when you settle a parcel’s quote: the transport as a disbursement, then the services, and the document carries the payment reference. Awaiting payment, when a service you asked for on an item has been carried out: one document per service, and the bell says “Invoice{numero} issued” — no e-mail goes with it. On the Invoices
screen, Pay now settles every outstanding document in one charge, on your saved card,
without leaving the page. How a quote is paid is on
Consolidation and quotes.
Invoices and payments: the last twelve months, then the list — here every document is already paid.
The direct debit of a transport difference shows nothing at the moment it happens. When a
parcel’s real transport cost exceeds what you paid, and the mandate is signed, the difference is
charged on your preferred card once a notice period has run from the document’s issue. What you see:
the “Invoice
{numero} issued” notification when it is issued, then the document turning to
“Paid on {date}” — no notification at the debit itself. Without a mandate, the parcel waits for
you to settle the difference by hand. The card and the mandate are family 25.There is no PDF to download, and no invoice by e-mail. View the invoice opens the document
on the page; Print opens your print dialog, and the screen says the rest: “Your accounting
document. “Print” opens the print dialog: choose “Save as PDF” to keep a file.”
25 — Cards, and the direct debit mandate
A saved card lets you pay a quote without redirection, settle invoices with Pay now, and be charged the transport difference under the mandate. Saving it authorises nothing by itself: only the signed mandate allows a charge while you are not in front of the screen. And REGA sees the brand, the last four digits and the expiry date — never the number, which is typed at our payment provider.Three states on that screen are not refusals. Expired and Expiring soon on a card:
“An expired card makes the debit fail at the exact moment a parcel is ready to leave. Save another
one.” Needs signing again on the mandate: “The mandate text has changed since you signed: direct
debit stays suspended until the new wording is accepted.” And the banner “No mandate signed: the
transport top-up cannot be charged, and a parcel whose real cost exceeds the estimate will wait for
a manual payment.” — the service works without the mandate; each invoice is then paid by hand.
26 — The customs declaration
That last one lets you through if it is the check itself that fails. If the declaration cannot be
re-read at all, the payment is not blocked. Refusing on a reading failure would turn a passing
incident into “I can no longer pay for my parcel”.
27 — The inspection, the report and the dispute
When a claim is impossible, the screen says which of four reasons applies — and the first of them
is not a refusal at all:
- “The parcel has not been collected yet: the clock has not started.”
- “The platform deadline falls outside our opening hours: we will not be able to file a claim for this item.”
- “The claim window has closed. You can still report an issue, but with no recourse against the seller.”
- “The inspection came after the claim window had closed.”
28 — Documents, and the tracking link
Revoking a share really revokes it. Share again and you get a brand-new link; the old one is dead
for good. And asking to share a parcel already shared gives you the same link back — otherwise
every visit to that window would kill the address you had just pasted into a message. See
Parcels and tracking.
29 — Five sentences that do not say what happened
We would rather write these down here than let you decode them in the middle of a parcel.Consolidation and quotes
Every line a quote can carry, the seven days you have to pay it, and the eighth.
Your warehouse
The states a piece goes through, the requests you can make on it, and their prices.
What is NOT a fault
Empty screens on day one
Empty screens on day one
A new workspace is empty everywhere, and each screen says so in its own words:
- Filters — “No filter — the radar is looking for nothing.”
- Stream — “Waiting for the stream — check that the radar is running.” then “No recent detection on this source — the radar is sweeping.”
- RECENT PURCHASES — “No purchase in this session — the full history is in Orders.”
- Orders — “Reading orders…” then “No order on this scope.”
- Being checked — “No item being checked.”
- Watchlist — “No watched item — the heart on a feed card adds the item here.”
- Sales — “No sale yet on this filter.”
- Stats — “No event in this period. The blocks below show their structure with absent values — these are not zeros.”
The Table view that does not appear
The Table view that does not appear
The table aligns its columns across the full width. The screen says so: “The table aligns seven
columns: it is offered only from a 1280 px window upwards.”And it often needs a good deal more: measured, at a 1920 px window the display area only offers
1004 px while the table requires 1138 — panels and margins take the rest. Fold away or close
whatever eats the width, or detach the stream into its own window with ⧉.Two neighbouring refusals, also correct: “The table compares rows aligned across the full width: one
feed at a time. Switch to wall or folder to open several.” and “On a phone there is only one layout.”
A filter aimed at the wrong country
A filter aimed at the wrong country
The seller’s country decides which site is watched. The filter dialog writes it under your
choices: “Watching Vinted
{pays}.”If no account from that country is connected, an alert appears — and it warns without blocking:
“No {pays} account is connected: this filter will spot listings, but no purchase can go out.
Connect a {pays} account from the Accounts page.”A filter that detects a lot and never buys is nearly always that one. Read the “Watching Vinted”
line after every change of origin.The badge says ARMED and the switch below says OFF
The badge says ARMED and the switch below says OFF
The badge paints your intention. The “Where automatic buying runs” line states a fact, it is
not something you set: “on our servers — closing the tab does not stop it”.Automatic buying runs on our servers. It survives closing the tab, closing the browser, and shutting
down your machine. The only action that stops it is disarming the badge.
The badge says ARMED but nothing is bought
The badge says ARMED but nothing is bought
Several conditions, all normal, prevent an automatic purchase:
- The filter is a draft. An unconfirmed filter never buys, whatever you tick.
- The card carries “category unverified”. The screen says it: “The
{quoi}of this item could not be verified in time. The card is shown so nothing is missed — it may therefore not match the filter, and automatic buying holds off.” - The item was detected more than 2 minutes ago. This is not a ceiling, it is freshness: an item detected several minutes ago is nearly always gone.
- Arming a filter does not buy what is already on screen — otherwise arming it would instantly buy everything already displayed.
- The price exceeds the filter’s cap, or a cap is set and the price is unreadable.
A pick-up point missing from an order
A pick-up point missing from an order
“Pick-up point not recorded for this order — the platform does not give it back after the purchase.”Vinted does not return the pick-up point once the order is placed: REGA records it at payment time,
or never. So an order placed before you started using REGA will not have one. Open it on Vinted.
The progress bar stuck at 96%
The progress bar stuck at 96%
It is capped and never reaches its end before confirmation. A real purchase takes about 6 to 9
seconds. A full bar would prove nothing, and a slow purchase is not a lost purchase: the
payment itself is time spent at Vinted.
The price displayed is not the total charged
The price displayed is not the total charged
On Vinted, three numbers circulate, and they do not say the same thing:
- the card’s price — the item alone, in the listing’s currency;
- the “≈ incl. tax” — an estimate: “Estimated total price: item + delivery (about €3-4). The exact postage depends on the carrier chosen at purchase.”;
- the total charged — “Amount actually debited (item + delivery + buyer protection).”
The 'Spending' tile does not match your bank statement
The 'Spending' tile does not match your bank statement
It is written in its own tooltip: “Sum of the ITEM PRICES of every order, whatever its state.
Postage and buyer protection are not included.”So it understates the statement, and it also counts cancelled orders. For a true total, add up
the “total debited” column of the purchase rows.
A bank confirmation that resolves on its own
A bank confirmation that resolves on its own
The confirmation link appears before REGA knows whether you need it. Your bank often approves on
its own, and the purchase turns paid without you clicking. Showing the button forces nothing: it
merely offers the confirmation earlier.
Our advice
1
Never click again on an item marked GONE
This is the advice that costs most to ignore. Every pointless attempt is paid for on the next
one: retrying three times on an item that has already gone slows down the very account you want to
buy the next item with. That is why the “Retry” button does not appear on GONE.
2
Faced with 'TO CHECK — OUTCOME UNKNOWN', open Orders first
“Outcome unknown: tracking stops here. Check in Orders BEFORE retrying — a payment may still go
through.” The row is never red, and “Retry” is never offered: it would be a second purchase on a
transaction that may already have been paid. A payment is never replayed after an interruption at
payment time — the outcome there is unknown, and replaying would risk a double charge.
3
Prepare each buying account ONCE: default card, phone number, address
Those three live on the Vinted account, not in REGA, and they are set once and for all. Vinted no
longer pre-selects the card by itself, and purchases are lost for want of a usable one — so save a
default card, do not merely register one. In the United Kingdom the phone number is compulsory
and its format is strict. A badly prepared account fails cleanly — no charge, but no item either.
4
Set your caps in the FILTER dialog, nowhere else
Three caps coexist, from the widest to the narrowest:
- “Purchase ceiling” (Settings → BUYING) — applies to every purchase, manual and automatic alike. Empty by default. Once set, it also refuses an item whose price is unreadable.
- “Cap per item” (AUTOBUY panel on the dashboard) — €120 by default, and remembered in this browser only. Change machine or open a private window and it is back to 120.
- A filter’s cap (“€ max” in its dialog) — bounds only that filter’s automatic buying.
5
Set your caps on the item price, not on your budget
Count on roughly €4 above the price on show, every time (measured: +€4.09). And all three caps
compare the item price, never the total: a cap set at €100 therefore lets through a purchase
charged at around €104. Set your caps to the item price you accept, not to your total budget.
6
Rank your pick-up points BEFORE an account's first purchase
Your ranking always comes ahead of the automatic strategy, but it is at the first paid
purchase that it fixes the point every later purchase will reuse — about 1.3 seconds saved
each time. Setting it afterwards costs that time on every purchase until
the next one through that carrier.
7
'PREPARE THIS CARRIER' is optional, and its gain does not add up
That button on the Accounts screen triggers a real purchase of a few euros, once per account and
per carrier. Without it the purchase still goes through — simply ~1.3 s slower. And since it is
the seller who chooses the carrier, preparing several widens the share of purchases that gain
that time; it never increases the gain itself.
8
Stay reachable for a quarter of an hour after a purchase
The bank confirmation expires at 15 minutes, and the purchase then becomes not valid — no charge,
but the item is lost. Keep purchase notifications on and accept the alerts on your phone: the
confirmation link goes out at the very moment the button appears.
9
If you must cancel, do it within the hour — and not three times the same day
Cancelling becomes impossible as soon as the parcel leaves. And REGA warns you from
2 cancellations in 24 h: it is a neutral caution — we warn, we never forbid. The reason is
sent in plain words to the seller.
10
After an automatic disarm, read the message before arming again
A purchase refusal from Vinted disarms all your automatic buying. The message received is kept as
it stands: read it. Arming again without reading it means risking your accounts falling one after
the other.
What takes people by surprise
- Opening an order does not reserve the item. One buyer can open an order without paying while another pays and takes it. The item goes to whoever is charged first — so never treat an open order as a place held for you.
- A failed purchase has already used its turn in the rotation. The account is committed on click, so before the outcome: “Account committed on click: it is reserved before the purchase completes. In rotation, a failed purchase has therefore already used its turn.”
- “Retry” starts again on the next account, not the same one — an account that has just failed is the worst placed. If your scope names one specific account, that same one goes again.
- The account shown before the purchase is only a forecast. The one that counts is the one on the purchase row, and it is the one that says where the parcel will be sent.
- The pick-up point follows your delivery address, not the site you use. A French session delivering to Florence asks for Italian points — that is correct.
- In “one specific account” mode, REGA will never reach for another account, however busy: it makes you wait for that account’s pace rather than delivering to the wrong address.
- “deleted” is not “sold”. A sold item keeps its page; a deleted listing disappears.
- A dry run is not inert: it does create an order with a real seller, it simply does not pay it.
- On Vinted, two purchases can run at once on one account, not one. With several buying accounts, the simultaneous spending window is two per account. On Vestiaire, only one: the basket belongs to the account, not to the item.
- The hourly cap counts only your purchases, never another client’s.
On a phone
The Orders screen on a phone: same tabs, a single column.
- a single layout — “On a phone there is only one layout.” The Wall, Folder and Table views are not offered;
- it is the 3-D Secure screen. Those 15 minutes of confirmation almost always play out on a phone: accept REGA’s notifications, that is the only way to be told the instant the link appears.
What this page cannot do
On the reshipping side, refusals are always in your language, on every device — with one narrow
exception. The exception is small and worth naming: while a member of our team is working
inside your workspace — setting it up, or handling a request you made — a handful of
refusals still come out in French. It means nothing more than that, and it never changes what was
refused.
And the rule that never moves: a payment is never replayed after an interruption at payment
time — on Vinted and on Vestiaire Collective alike. The outcome there is unknown, and replaying would
risk a double charge. When REGA offers you no button, it is not an oversight — it is the protection.