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Reshipping writes to you on fifteen occasions over the life of a parcel, and not one more. Nine of those letters never ring the bell in the app, deliberately: they carry the facts you learn while you are not looking at a screen — at night, in another time zone, away from the tab. This page lists all fifteen, what each one says, where its button lands, and what it expects from you.
Concentric matt arcs above a dome of green light

Fifteen occasions to write, spread over the life of one parcel — and a single rule deciding which of them is worth an email.

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Fifteen occasions, and not one more

The list is a closed one. A new event in the service writes to nobody until it has been added to it — that is the safe default for outgoing mail, and it is why this page can claim to be exhaustive.
The admission test, in the words it was written with. An event earns a letter only when you must act, or when your money or your goods have moved while you were not looking at the screen. Everything else stays where it happened: in your space, on the item, on the parcel.And the reason for the test: a service that writes at every change of state ends up in the junk folder, and the one message that mattered is lost in there with the others.
The counterpart is why we write at all. A notification in the app only reaches somebody who is looking — and the clients of a reshipping service are, by construction, elsewhere. That is the whole argument for an email, and it is also the argument for keeping the list short.

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One parcel’s life, and every letter it sets off

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Every letter we send, in one table

Three of these are set off by a background check that runs every ten minutes. That is how often we look — it is not a promise about how fast the letter reaches you, and we deliberately publish no figure for that: nothing here measures it.
Seven of the fifteen ask you for a gesture. One more asks only that you come and read. The other seven ask nothing at all — and one of them says so in as many words.

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What each letter says, family by family

Your reshipping service is open opens on “Your reshipping space is open. You can now have your purchases delivered to us: we receive them, we inspect them, and we reship them to you, grouped, wherever you want.” Then the two gestures, spelled out: “Two things to do once: tick the accounts whose purchases should come to us, and set our address — phone number included — as the delivery address on those accounts.” Its button reads “Open my space”.It goes out only when the service was closed before. Switching it on again on a workspace that is already open writes to nobody: a switch that wrote on every click becomes harassment.Important: our delivery address has changed is one of the two subject lines of the fifteen that carry a warning word — the other is the last reminder before abandonment — and it earns it: “The address to have your purchases delivered to has changed. Update it on your accounts now: a parcel sent to the old address will not reach us.” Then: “Copy it in full, phone number included — carriers use it for delivery notices.” Its button, “See the new address”, opens How it works, because that is the page carrying the address.Only six postal fields set it off: recipient, address lines, city, postal code, country, phone. Renaming a warehouse or changing its internal instructions changes nothing you can see, so it writes to nobody. And it reaches every workspace whose service is open — a closed one is not told.
“{titre}” has arrived at our warehouse is the calm one: “We received “{titre}”. It is registered, weighed and stored.” Then, so that you are not surprised by the next letter: “Our inspection follows: you will get the photos and our report, and you will then have a window to tell us whether everything is fine.” Button: “See the item”, on that exact item.Your item has arrived — tell us if everything is fine is the letter that commits you, and the only one in the whole service written in two versions. Both open the same way: “We received “{titre}” and inspected it. The photos and our report are waiting for you.”Then it splits. While a claim with the seller is still possible: “You have until {echeance} to reply. With no reply from you, the item will be approved automatically and enter the warehouse.” When the claim window has already closed: “The claim window with the seller has already closed for this item: you can still report an issue, but it cannot lead to a claim.” Button: “See the inspection”.It is the only letter of the fifteen written in two versions, and the reason is the clock: it is the one message where the cost of not reading it in time is a claim you can no longer file.
We have answered your request says: “Your request about “{titre}” has been handled. Our answer is waiting in your space.” The answer itself is not in the letter — you open the item to read it. Its second line, “If anything is still unclear, just reply: it is faster than a second request.”, sits above a footer that asks you not to reply; see the last section of this page.We have opened a dispute for “{titre}” reports a gesture we made on your behalf: “We have opened a dispute with the platform for “{titre}”, based on what you reported to us.” Then, unusually for a letter: “We are following the case and will write as soon as it is settled. Nothing is asked of you until then.” Its button opens the list of disputes — there is no page for a single dispute.Dispute closed — “{titre}” opens on “The claim we filed for “{titre}” has just been closed.” Its second line is the outcome itself, and it is composed in the language of each reader, not in the language of whoever settled it:
  • “You are refunded {montant}, and the item stays in your warehouse.”
  • “You are refunded {montant}, and the item goes back to the seller.”
  • “The platform rejected the claim. The item stays in your warehouse.”
  • and, if the outcome cannot be named, simply “The claim is closed.”
It is the only letter of the whole service that carries a sum of money.
Your shipping quotes are ready reads: “Parcel {reference} is ready to go. We are offering you {n} carrier(s), from cheapest to fastest.” Then what the price covers: “The price covers shipping, packing and your storage fees. A quote stays valid for {jours} days.” Button: “See the quotes”.The count of carriers is recounted at the moment of sending, which is why a second quote on the same parcel produces a second letter saying two. And the number of days is filled in from a setting — by default seven — so read the figure in your own letter rather than the one on this page.Your quote has expired takes care to reassure before it asks: “The quote for parcel {reference} has passed its validity date and can no longer be paid. Your items have not moved: they are still in the warehouse.” Then the reason for the limit: “Ask for a new one whenever you like — carrier rates change, which is the reason for this limit.” Button: “Request a new quote”, on that parcel.Payment received — your parcel is on its way is the receipt: “We have received your payment for parcel {reference}. It is moving to packing.” and “You will get the tracking number as soon as it is handed to the carrier.” It carries neither the amount nor the breakdown — those live on the quote.
Your parcel {reference} has left is the only letter carrying a tracking number, and it says nothing else: “Parcel {reference} was handed to {transporteur}.” then “Tracking number: {numero}”. Button: “Track my parcel”, on that parcel’s tracking.Your parcel {reference} has been cancelled leads with what you would worry about: “Parcel {reference} has been cancelled. Nothing is lost: the items it contained are back in your warehouse.” Then: “You can group them differently and request a new quote whenever you like.”It does not say who cancelled — you or us. The same letter serves both cases, on purpose.
Your free storage ends in {jours} day(s) is the only letter that repeats without your doing anything: it goes out at each reminder tier, by default fifteen days, seven days and one day before the free period ends. Its body: “{n} item(s) in your warehouse leave free storage in {jours} day(s).” then “After that, fees accrue per day and per item, and are settled when you ship. Grouping your items now avoids them.” Button: “See my warehouse”.
That count always says one. There is one letter per item, not one per workspace — so thirty items crossing the same tier on the same day produce thirty letters and thirty bells, each of them saying “1 item(s)”.
Action needed: “{titre}” is about to leave the warehouse is the last call: ““{titre}” has been with us for a long time and is nearing the storage limit. Past that limit, it leaves the stock for good.” Then the way out, in one line: “To keep it, simply ship it: put it in a parcel and request a quote.” Button: “Ship this item”.It carries no date — neither how long the item has been with us nor the day the limit falls.“{titre}” has left your warehouse states the end: ““{titre}” passed the storage limit and has been removed from stock. This is final.” and “Storage fees accrued up to that date remain payable. Your other items are not affected.” It does not repeat the reason we recorded internally.

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The bell and the letter are not the same channel

They come from the same gesture, and they do not cover the same ground.
Three of them ring from their own side, and that is deliberate. “Your parcel has left”, “Dispute closed” and “Payment received” each raise their own notification where the gesture happens. Ringing a second time from the letter would give you two notifications for one event.In the main app, the bell has a Reshipping tab of its own — that is where these land.
The bell rings before anyone is written to. A workspace where nobody has an address on record therefore still gets the notification, and no letter at all. And within a workspace, a person with no address on record is simply skipped: the others are written to as normal.

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Who gets a copy, and in which language

Every letter goes to every person in your workspace. Three colleagues means three copies of the same message — we never let the person who made the gesture choose who hears about it, because the point of these letters is to reach whoever is awake. The language is decided person by person, never by the workspace and never by the browser that happens to be open.
Why English is the fallback here, and nowhere else in rega. The rest of the product falls back to French. Reshipping does not, and the reason is written into it: this service exists to send things abroad, so its clients are international by construction. A French default would be the wrong guess more often than the right one.
Where you change it. The reshipping service has no settings screen — which is exactly why the language buttons sit in its header, next to the rega name: “Français” and “English”. The switch takes effect on screen at once, and is then sent to us so that your letters follow.The same choice also sits in the main app, in Settings, under “Language” — described there as “The interface, the messages and the e-mails.” The two write the same thing, so either one moves your letters. The language is the only setting in the product that touches them at all.

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Where each button takes you

Every letter carries exactly one button, and the same address repeated in plain text underneath it, under the line “If the button does not work, copy this address into your browser:” — for mail readers that strip links.
A button never opens a broken link. Two letters — the inspection and the quotes — are addressed to a screen that would take the identifier of the thing they are about, but nothing hands one over: they open the section instead, and you pick the right line once you are there. The rest land on a list for a different reason — the screen they open takes no identifier at all. There is no page for a single dispute, and the list of parcels and the warehouse open whole, even when the letter itself knows exactly which parcel or which item it is about.

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The letters that arrive more than once

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The letters that never arrive twice

This is the other half of the same design, and it is worth as much.
Before writing, we re-read what has already gone out for that item and that tier. Running the background check again writes nothing more — and if the record cannot be read at all, we do not remind. The worst case is then a missed warning, never the same letter every day.And if a check finds an item already six days from the end with no earlier reminder, one letter goes out — the most urgent tier due — never two to catch up.
The fees are running and visible in your warehouse from that point on. A reminder that proposes no gesture you have not already been offered is noise, so there is none.
A double click, or a payment provider that tells us the same thing twice, cannot produce a second “Payment received”. The record is only written once, and the letter follows the record.
A second click, or a second tab, is refused before anything is written. No second letter goes out in either case.
Nothing. It is an idempotent switch, and one that wrote on every click would become harassment.
So there is one “about to leave the warehouse” letter per item, ever — never a daily countdown.

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What we never write, and why

Fifteen occasions is a short list on purpose. Here is what happens at the moments we deliberately stay quiet.
The automatic approval is the one silence that can surprise you. The inspection letter tells you plainly that without a reply the item will be approved and enter the warehouse. When that actually happens, no letter is sent to say so: the item is simply there, in your warehouse, when you next look.It is the only moment in this service where something moves on your behalf and we stay quiet about it. The background check that performs it writes to nobody.

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What you will not find inside a letter

  • No amount, anywhere — with one exception. The refund obtained on a settled dispute is the only sum of money in the whole set. The receipt does not carry what you paid, nor the breakdown; the storage reminder never puts a figure on the fees; the abandonment letter does not either.
  • The answer to a service request is not in the letter. It tells you an answer exists and takes you to it.
  • No date on the last reminder before abandonment. It says the limit is near, not which day it falls.
  • No reason on the abandonment letter. A reason is recorded internally; the letter does not repeat it.
  • No name on a cancelled parcel. The letter does not say whether you or we cancelled it.
  • One button, never two. With the same address repeated in plain text underneath.
  • The same footer on all fifteen: “rega — automated message, please do not reply.”
Each letter goes out in two forms at once: a plain-text one and a formatted one. The plain one is not decoration — without it, a part of the mail world files the message as junk before anyone reads it. And the visual frame is the same as every other rega letter: one service, one identity.

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There is nothing to unsubscribe from

There is no email preference, and no unsubscribe link, on any of these fifteen letters. They are the short list precisely so that they do not need one: every single one of them is either something you must act on, or something that moved your money or your goods while you were not looking.The bell, unlike the letters, does have a switch per notification type in the main app. The letters have exactly one setting — the language — and it lives in two places that write the same thing: the header of the reshipping service, and Settings → Language in the main app.

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How a letter travels

  • It leaves in the background. The gesture that triggered it never waits for it, and a letter that fails to go out never fails the gesture: your item is still received, your quote still issued, your parcel still gone.
  • Nothing here follows a delivery or an opening. We do not know whether a letter reached you, and we would rather write that here than let you assume otherwise.
  • A message can be lost when we deploy a new version. It is rare, and it is real.
The practical consequence of those three lines is one habit: your space is the record, the letter is only the courier. If you were expecting a letter and it never came, the fact itself is on screen all the same — the item, the quote, the parcel, the outcome. And whatever address these letters reach you from, add it to your contacts the first time one arrives.

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What this does not do yet

We would rather write it here than let you find out halfway through.

Nothing says we approved for you

The inspection letter announces that without a reply the item will be approved automatically. When that happens, no letter confirms it. The item is in your warehouse; only the screen says so.

No preferences, no unsubscribe

There is no per-letter switch and no unsubscribe link. The language is the only thing about these emails you can change.

One letter invites a reply its footer refuses

“We have answered your request” ends with “If anything is still unclear, just reply”, above a footer reading “automated message, please do not reply.” Write to us the usual way instead — that one is known.

The inspection deadline reads in French

In the English letter it comes out as “You have until 21/08 à 14:30 (heure de Paris) to reply.” The time is correct; the wording around it is not translated. It is always Paris time, written into the letter that way, whatever your own time zone.

A refund keeps a French comma

The one letter carrying an amount writes it the same way in both languages: “You are refunded 12,50 EUR, and the item stays in your warehouse.”

Two buttons land on a list

“See the inspection” opens the list of checks waiting, and “See the quotes” opens the list of quotes — not the exact item or parcel the letter is about. You pick the right line once you are there.

A delivered parcel is never written about

It rings the bell and nothing else. If you are not in the app that day, the tracking is where you find out.

A sentence can go out unfinished

An inspection deadline we do not hold is simply left blank, and the sentence goes out with the gap rather than not going out at all. Any other missing detail shows as itself instead, braces and all, and that can reach the subject line: “{titre}” has arrived at our warehouse. It is rare, and it is better recognised than puzzled over.

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Where to go next

Checks and photos

The reply the inspection letter asks for, and the window you have to give it.

Consolidation and quotes

What “Your shipping quotes are ready” leads to: choosing a carrier, and paying once.

Storage and what it costs

The free period the reminders count down, and the rate card that starts after it.

When something is wrong

What happens between “Dispute opened” and “Dispute closed”, and what each outcome means.

Parcels and tracking

The tracking number that arrives with the departure letter, and the link you can share.

Your first parcel

The two gestures the welcome letter asks for, done once and never again.