Skip to main content
A parcel leaving our warehouse carries two figures you decide yourself, and they are not the same figure. One prices the insurance — by default 3 % of it, never under €2.00, and never over €60.00, three settings Rega can hold differently for you. The other is the total written on the customs form the destination country will read. Between the two sits the one amount Rega never bills and never collects: duties and taxes are paid on arrival, by whoever receives the parcel.
A matt cube belted by a single band of green light

One parcel, one band of light around it. Everything on this page is what we write on the outside of your box.

​
The two declared figures, and why they are not one

People merge them, and it costs them either an under-insured parcel or a customs form that says something the box does not.
They can legitimately differ, and often should. The declared total is built line by line from what is in the box, at the price paid for each piece. The declared value is what you want covered if the parcel never arrives. One is a description, the other is a bet.What links them is a decision made on purpose: the insurance ceiling does not clip your declared value. Cover stops at €2,000.00, but the figure you typed is stored whole — because it is also read by people who are not us, and shortening it there would falsify a declaration.

​
Insurance: what it costs, and what it does not promise

It lives on the parcel itself, in a section titled “Insurance”: a switch, then a “Declared value” field, and next to it the only honest reference point we have — “Value of the items · {amount}”, the sum of what you paid for what is in the box, computed by us rather than remembered by you. The premium is a percentage of the declared value, with a floor, and computed on a base that stops at a ceiling. With the settings we start from — 3 %, a floor of €2.00, a base capped at €2,000.00 — that gives:
Those three figures are settings, not a tariff. The rate, the floor and the cap are resolved in three stages — a default, the policy Rega applies to everyone, and above both a line that can be set for a single client. Yours may have been set differently, and this page would not know it.The “Insurance” line on your quote is the figure that binds. Read it there before you pay rather than working it out from here.
Amounts are typed in euros — a comma or a full stop both work — and rounded to the cent. Everything about reshipping is in euros; nothing is converted.
Insurance with no declared value is refused, and the refusal says what to do: “State the value to insure.” Left at zero, you would be paying the €2.00 floor for cover of nothing, and you would only find out on the day you claimed.
What we would pay you after a loss is written nowhere in the product. No excess, no compensation scale, no payout ceiling — not on a screen, not in a setting, not in a message. The €2,000.00 figure caps the amount the premium is computed on; it is not a promise to pay out €2,000.00.We would rather print that sentence here than let you meet it at the worst possible moment. If a parcel is valuable enough for the answer to matter, ask us in writing before it ships.
No insurance line on a quote means you did not ask for insurance. A line worth zero is not printed at all — only “Shipping” and “Payment fees” are always there. Read the absence as an answer, not as an omission. Consolidation and quotes goes through the bill line by line.
Set it while the parcel can still change — the window closes earlier than you would think. Insurance is editable while the parcel is being prepared and while its quote is being prepared. It stops at “Quote available”: the moment the prices are there to compare, the switch, the “Declared value” field and the “Save” button are gone, and the section becomes a read-out — the amount, or “—” when nothing was insured. That is well before you pay.That dash is deliberate. “—” means absent, not free. Writing “Free” there would say the opposite of the truth.

​
The customs declaration: three ways to fill it

It sits on the same screen as your quotes, above them, under the heading “Customs declaration” and one line of explanation: “This is what will be written on the parcel’s customs form.”
That position is not decoration: the page will not let you pay past an empty declaration. When the declaration carries no line at all, or a line without a description, the payment button is not shown. In its place the screen writes “Customs declaration”, then “Add at least one line.” or “Fill in the description and the quantity on every line.”, and a “Retry” that re-reads once you have fixed it a few centimetres higher up.It is a refusal, not a greyed-out button, and it costs nothing — no money has moved. Read the declaration as a step of the payment rather than as an optional panel further down.
“Let Rega decide” records nothing, and a declaration with no line at all blocks the payment. Choosing it and pressing “Save” writes no line: the declaration stays empty. The quotes page reads that emptiness, drops the payment button and asks you to “Add at least one line.” The one mode where you write nothing is the one that stops you paying.Two things follow. It is an instruction to our team, not a way of leaving the form alone. And a parcel that already carries lines — saved in one of the other two modes — keeps them when you switch, and stays payable: what blocks is an empty declaration, not the mode itself.
The price “As listed” uses is the item’s price, not the total you paid. A marketplace total includes the buyer’s service fee, and a customs form built on it would have your recipient paying duty on a fee. What we record against each piece when it arrives is the price of the piece alone, and that is the figure that goes on the line.The same distinction runs through a piece registered by hand for you: the field is labelled “Purchase price (€)” and it stays a purchase price. It is not a customs value, and it is not an insured value — those two are decided on the parcel, by you.

​
Filling it in by hand

Five columns, and one of them carries a warning worth the whole page. Under the table, “Add a line”, a “Delete this line” on each row, and a “Declared total” that updates as you type. Then “Save”. The button keeps that label throughout; it is the small status beside it that reads “Loading…” while the save is in flight, then “Saved”.
Nothing is recorded until you press “Save” — and this bites hardest in the two modes where you type nothing. Neither of them shows you the lines it would write: the table of lines and the “Declared total” exist only in “I fill it in myself”. In “As listed”, switching to that mode is what reveals them — the lines derived from your pieces are already there, filled in and editable. Until the button is pressed, the parcel’s own form stays empty: print the packing slip in between and its customs block reads “No declared lines”.There is no sentence on screen saying so. This one is ours, and it is the reason the step is on this page.
“Country of origin” is left blank on purpose in “As listed”. A marketplace listing does not say where a garment was made, and filling in the seller’s country instead would put a false origin on the single most checked field of the document. Blank is honest; wrong is expensive.

​
What the form refuses, and what unblocks it

The last check comes at payment, and it is worth reading in full: {n} customs declaration line(s) have no description. Paying freezes it: an empty form gets the parcel held at customs, and nobody can correct it afterwards.It is refused before any money moves, and it is deliberately narrow: it counts the lines that carry no description, and nothing else. It is the second net, not the first — an empty declaration has already been stopped a step earlier, by the payment button not being there at all. And if the form cannot be read at that instant, the payment goes through rather than being blocked by an incident. Doubt lets you pay; a missing description does not.

​
What we estimate, and what only customs decides

A matt plane crossed from side to side by a green line

A line drawn straight through: the moment a parcel crosses it, the arithmetic stops being ours.

Two screens carry a block titled “Duties and taxes on arrival”: one under the declaration, on the quotes screen, and one on the parcel itself once a destination is set. Both say one of the same three things — but they do not say them at the same length. Under the declaration, when and only when the threshold is crossed, two lines break the total down: “Customs duty” and “VAT”. Below the threshold they are both nought, and two tax lines at zero read like a bill rather than an exemption, so they are not shown. Under all three answers sits the reserve, in the product’s own words: “Indicative estimate, payable by the recipient. Customs alone decides.” On the parcel, the same three sentences and nothing more: no breakdown into duty and VAT, and the reserve only in the case above the threshold. Below it, or where we hold no schedule, the sentence stands on its own. When you want to know where the figure comes from, read it on the declaration screen.
How the figure is built. The base is the declared total plus the shipping — most customs regimes tax the goods and their carriage together, and leaving the carriage out would under-state the bill in exactly the direction that disappoints someone at their door. Duty is worked out on that base; VAT is then worked out on the base plus the duty.The rates and the threshold belong to the destination, not to us. Our team keeps them up to date, and this guide prints none of them: a customs figure copied into a page goes stale, and a stale threshold tells someone “no duty expected” shortly before they pay some.
When the estimate reads lower than the bill.Before any quote exists, there is no shipping figure to put in the base, so the estimate is built on the goods alone. It rises once a carrier has been quoted — the amount used is the one from the quote you chose, or failing that from the cheapest live quote.In “Let Rega decide” with nothing recorded yet, the declared total is zero, and a total of zero is by definition under any threshold: the block will say “no duty expected”. Read that as not worked out yet, never as an exemption.When the threshold itself reads “€0.00”, the block can say nothing else. A declared total is compared strictly to the threshold, so a threshold of zero is never exceeded and the answer stays “no duty expected” whatever you declare. For a destination that really charges nothing — one European Union country to another — that is the right answer. For one whose schedule has not been filled in beyond a zero, it is not. The threshold is printed inside the sentence: read it, not just the conclusion.

​
What the destination will not accept

The same block carries a list headed “What this country does not accept”, shown in red on the parcel and under the estimate on the declaration screen. It appears as soon as a destination is set — which is the point.
Read it while you are still composing the parcel, not at payment. By the time you are paying, the pieces have been grouped, the box has been weighed and measured, and carriers have been quoted. Learning at that moment that a perfume cannot travel means undoing all of it.Aerosols, perfumes and other flammables, loose lithium batteries, lighters, cash, perishables, anything counterfeit: none of it flies, whatever the destination. The list on your screen is the one that applies to your country, and it is the one to trust.
Those entries are data, not sentences. They are written by our team against each country and travel as they were typed — short labels rather than prose, and not passed through the interface’s two languages. Where a country has a note attached, it appears just under the estimate, quoted exactly as it was written.

​
The destination decides more than the duties

Everything on this page hangs off one field: the country on the delivery address.
1

You choose the address while the parcel is being prepared

From “Your addresses”. One of them carries a “Default” badge. A country we do not ship to is refused on the spot: “We do not serve this country yet.”
2

Some countries ask for more than others

Recipient, address, city, postal code and country are always required. For the United States, Canada, Australia and Japan, the state or region and the phone number are required too. The refusal names the field: “This country needs a state or region. Fill in the field before saving.”
3

The phone number is not decoration

Its hint says why: “International carriers ask for it to deliver.” Without it, a missed delivery goes back to the depot with nobody to call.
4

Asking for a quote freezes the address onto the parcel

From then on the parcel keeps the address it was quoted for, even if you edit your address book afterwards — a shipped parcel has to be able to say where it really went. The address is re-checked at that instant, not merely when you typed it: a country can have been closed in between.
5

Paying seals the contents and the declaration together

“This parcel is paid: its contents can no longer change. To modify it, cancel it and start a new one.” The reason is on this page: a paid parcel that could still gain an item would travel under a customs form describing something else.
Cancelling is the only way back, and it is not free of consequence. A parcel can still be cancelled after it has been paid and even after it has been packed — right up to the moment it is handed to the carrier. The pieces return to your warehouse, their storage clocks pick up where they left off, and a letter confirms it: “Your parcel {reference} has been cancelled” — “Nothing is lost: the items it contained are back in your warehouse.”What happens to the money already paid is not described anywhere in the product, and this guide will not invent it. If you have paid and something on the form is wrong, write to us before cancelling.

​
Where each figure ends up, and who gets to read it

Three figures, four places, and one of those places is public.
The link you can hand to someone shows tracking and nothing else. Its own help line says so before you create it: “A link you can give to someone: it only shows tracking, never the contents or the price.” The page behind it publishes the parcel’s reference, its state, the carrier, the tracking number, a link to the carrier’s own tracking, the date it was despatched, the date it was delivered, and the events — and that list is closed, written out one field at a time on purpose, so that a field added elsewhere in the product can never arrive on it by accident.What it will never carry: the contents of the box, the delivery address, our warehouse address, any price at all, your name, your e-mail.
Documents attached to a parcel are served behind your session, never through a guessable address, and some are marked for our team only — a carrier label, a note on a dispute, a draft invoice. When a document is reserved, the answer says so rather than pretending it does not exist.

​
What actually travels with the parcel

The document is called the “Packing slip”, it is printed, and it goes inside the box — the recipient reads it, and so, if it comes to that, does customs. You can open it at any point, draft included: printing it before the parcel leaves is its only useful moment.
What is left off is a decision, not an oversight.
  • The purchase price of each item is not printed. The slip travels in the carton; whoever opens it has no business reading what you paid. The customs value is a different figure and it has its own block.
  • A declared value of zero is not printed at all. “€0.00” reads as a measurement — this parcel is worth nothing — where an absent line says the truth: nobody declared a value.
  • “Insured: no” is never written. Insurance is mentioned only when it exists, because “insured” is the word one remembers while opening a damaged box.
  • Our warehouse’s internal instructions are not on it — door codes, docks, receiving hours. The slip is read by a carrier, by customs and by your recipient.
With no declaration recorded, that block reads “No declared lines”, and that is precisely what you do not want the border to see.

​
The order to do it in

1

Pick the destination first

Nothing on this page can be computed without it: no threshold, no estimate, no list of what the country refuses.
2

Read what that country will not accept

Before you add pieces, not after. This is the only step that can force you to unpick a whole parcel.
3

Declare a value if you want the parcel insured

Use “Value of the items · {amount}” as your reference, and remember that the premium’s base stops at a ceiling — €2,000.00 by default — while the figure you type does not.
4

Choose a declaration mode, then press “Save”

Even in “As listed”, where you type nothing. Until that button is pressed, the parcel has no form.
5

Read the estimate once a quote exists

Only then does the shipping enter the base, and only then is the figure the one worth planning around.
6

Pay, and consider the whole thing sealed

Contents, address and declaration stop moving together. What comes next is a carrier’s business, and a customs officer’s.

​
What surprises people

The declared value prices insurance. The declared total is what the border reads. Insuring a parcel does not declare it to customs, and listing every piece on the customs form does not insure a single one of them.
“We have no schedule for this country. Check before shipping.” is the product refusing to invent. A zero would read as a franchise, and someone would ship on the strength of it. “I do not know” and “nothing to pay” are two very different answers, and only one of them is honest here.
Because the carriage joins the base. The figure you read while composing the parcel is built on the goods alone and is therefore on the low side; the one under your quote is the one to plan around.
It is the quotes page speaking, not the form: a declaration with no line at all has no payment button, and that sentence stands where the button was. The usual cause is “Let Rega decide”, which records nothing. Save in “As listed”, or fill the lines in yourself.
There are exactly seven lines a quote can carry, and duty is not among them. Customs money is collected by the destination country, from the recipient, on arrival. We only ever warn.
Not to be awkward: a form describing a box whose contents can still change is worse than no form. Cancelling returns every piece to your warehouse, and their storage clocks carry on where they left off rather than restarting.
Cover stops at €2,000.00; the value you typed is kept whole, because the same field is read by people who are not us. That is why the cap lives in the pricing and not in the field.
Deliberately. It is a sheet of paper to slip into a carton, so its only useful moment is before the parcel leaves. On a parcel still being prepared it simply says “Not shipped yet”.

​
What this part of the service does not do yet

We would rather write it here than let you find out halfway through.

The check counts a form that is not written yet

In “As listed”, what the quotes page counts is the lines your pieces would produce, not the lines actually recorded. A parcel never saved therefore passes the check and travels with an empty customs block. Pressing “Save” is what makes the two the same thing.

Derived modes write nothing until you save

“As listed” and “Let Rega decide” record nothing until the button is pressed — and neither shows you the lines it would write, since the table exists only in “I fill it in myself”. No sentence on screen says so; this guide is where it is said.

No payout rule is written anywhere

No excess, no compensation scale, no ceiling on what a claim returns. The €2,000.00 figure caps the premium’s base and nothing else. Ask us before shipping something that matters.

No help with customs codes

The “Customs code” field is free text, marked “Optional”, and nothing looks a code up, suggests one or checks one. Leaving it empty is a valid answer.

Prohibited items show as short labels

They are reference data written by our team, not sentences from the interface, so they appear as they were typed and are not translated with the rest of the page.

We cannot prepay duties for you

Everything the estimate describes is “payable by the recipient”. There is no option anywhere in reshipping to settle a destination’s duty in advance on your behalf.

A customs document shows only its file name

Documents attached to a parcel — an invoice, a label, a customs paper — are downloadable, but their type has no label on screen. Enough to click on; not enough to file.

Everything is in euros, and only euros

The declared value, the declared total and the estimate are all in euros. Reshipping does not convert currencies and will not present any of this in another one.
One rule of the whole service applies here as everywhere: no button is ever greyed out. A control that cannot act dims, stays clickable, and the click writes the reason underneath. If the form looks inert, click it — it will tell you what is missing.

​
Where to go next

Consolidation and quotes

The bill line by line, the insurance line among them, and what expires if you wait.

Parcels and tracking

The carriers, the packing slip, and what we know — and do not know — about a parcel in transit.

Your first parcel

The delivery address, the phone number, and why both matter before anything ships.

Your warehouse

Where pieces wait, what each state asks of you, and how a parcel is grouped.

What reshipping does for you

The two fixed fees, the whole journey, and everything a quote can contain.

When something refuses

Every refusal in the product by the sentence you read, and the gesture that clears it.