Two lines meeting at a right angle: several purchases, one departure.
Choosing the pieces that travel together
Everything starts in your warehouse. Tick the cards you want to send, and a selection bar appears — it only exists once something is ticked:
You can also start from the other end. On “Your parcels” — subtitle “Group your items into a parcel, choose a carrier, pay once.” — the “New parcel” button creates an empty one.
An empty parcel is a perfectly legitimate draft. Nothing at all is required to create one: no items, no address, no packing options, no instructions. You can open the shell first and fill it over the following days, or tick five items and have the parcel arrive already full. Both are the same object.
RS-8K3M-4Q7P — two blocks of four. Its alphabet leaves out I, O, 0 and 1, the four characters people misread when they read a code out loud, because this reference exists to be dictated over the phone. It is not the parcel’s internal identifier: if it were, a reference read aloud would be a key to the parcel.
Grouping suggestions
The warehouse screen carries a “Grouping suggestions” section above the grid. It proposes bundles it thinks belong together, and it always says why, in one of four sentences — here in the order the screen puts them, the most pressing first:
Each suggestion carries what it would save you — “About
{amount} saved” — and a “Create this parcel” button. With nothing to propose, the section says so plainly: “No suggestion right now.”
The saving shown is the consolidation fee you avoid, and nothing else. Sending four items as one parcel rather than four saves three times the €10.00 flat fee, and that is the figure quoted. Shipping is deliberately left out of it: nobody knows what the carrier will charge until the parcel has been weighed, so putting it into the number would mean inventing it.
What can keep a piece out of a parcel
Four sentences, and each one is about that one item:
Four more behaviours are worth knowing, because they look like bugs and are not:
- Adding an item already in this parcel does nothing at all — no error, no duplicate. The gesture is deliberately silent, because a second click on the same card is the normal thing to happen, not the exception.
- In a single gesture, removals happen before additions. So “remove A, add A” leaves A in the parcel.
- The packing order continues the one already there. Items added last do not jump to the front of the list.
- A parcel’s warehouse follows its first item, never a default one. It is decided by what you put in it first.
Items under an open dispute are also left out of grouping suggestions entirely — not because they are hidden, but because a dispute you win may require sending the item back to the seller, and a piece already on a lorry cannot be sent back.
What you put on the parcel before asking for a price
A parcel being prepared is a page of sections, and every one of them is optional except its contents and its destination:The fifteen packing options, and what they cost
These are the values the product ships with. Like every other figure on this page they are a starting point, editable per client, and the price that counts is the one written on your quote.
Four rules govern them:
- A price is per parcel, never per item. Ticking “Bubble wrap” on a parcel of nine items is one charge of €2.00.
- Ticking replaces the list, it does not add to it. That is what makes unticking work: the set you save is the set you have.
- The same option twice is counted once. Two “fragile” cannot bill €4.00.
- A zero is a decision, not an absence. “Remove tags”, “Keep the original box”, “Discard the original box” and “Photo before sealing” are offered, and they say so with the word “Free”.
Insurance, and the one thing it will not let you do
Insurance is off unless you switch it on. Its premium is 3 % of the value you declare, with a floor of €2.00 and cover capped at €2,000.00 — so a premium is never more than €60.00. Two details that surprise people:- The €2,000.00 cap bounds the cover, not what you may declare. Your declared value is never trimmed down to it, because the same figure also travels to customs on the parcel’s form. Capping it there would understate the parcel to a customs officer.
- Next to the field, a marker reads “Value of the items ·
{amount}” — what you paid for what is in the parcel. It is a reference, not a limit.
The address and the instructions
The address is picked from your book, and at this stage it is still live: change it in the book and the parcel follows. That stops being true one gesture later. Instructions are free text, neither translated nor interpreted. They are written by you, read by the people packing your parcel, and passed through exactly as typed.Asking for the quote
One button — “Request a quote” — and one rule that runs through the whole service: no button is ever dead. When the gesture is impossible, the reason sits permanently beside the button rather than the button greying out:This is the gesture that freezes your address. Up to here the parcel points at an entry in your address book; from here it carries a copy. Your book is a living thing — you edit it, you archive entries — and a parcel that has shipped has to be able to say where it really went, not where that address points today.Because it is a copy taken now, the address is also re-checked now, not just when you typed it. A country can have been closed for delivery in between.
Once the request goes through, the parcel moves to “Quote requested” and a banner replaces the button: “We are preparing your quotes. You will get a message as soon as they are ready.”
We do not tell you how long that takes, because nobody has measured it. A person weighs the parcel, measures it, decides which carriers are worth offering, and types in what each of them charges. There is no carrier API behind this and no clock on it — so there is no figure here, and you should distrust any guide that gives you one.
The estimate you can read before the quote
The parcel’s “Parcel weight” block gives you a preview while you are still preparing. It is honest about being a preview:- The whole response is marked not contractual, in its first line.
- Shipping counts as zero in it, because shipping is typed by hand and has not been typed yet. Half the price is therefore missing, and the block says so: “The shipping price is not known yet.”
- If some items have never been weighed, it says that too rather than guessing their weight.
- If no declared box holds that volume, it says that as well — and it proposes nothing at all when no box has been declared. An empty suggestion list is a choice: a silent suggestion is honest, an invented one costs a repack.
“Indicative estimate. The firm price comes with the quote.”
“We weigh and measure the parcel when we pack it. The final weight comes with the quote.”
Why the weight on your quote is not the weight of your things
Carriers charge whichever is greater: actual weight, or volume converted into weight. The screen says it in those words. The volumetric figure comes from the box’s three dimensions and a fixed divisor — 5,000, the usual one for express networks — and the larger of the two figures becomes the chargeable weight.Ignoring it would understate a big, light box, which in second-hand clothing is the ordinary case rather than the exception. That is also why the parcel is weighed after it is packed, carton, padding and tape included: a sum of item weights is never the weight the carrier bills.
The whole path, from a tick to a shipped parcel
Reading a quote, line by line
One surface cut into unequal segments: a quote is a single price, and seven ways of arriving at it.
Five rules govern how it is displayed:
- A line worth zero is not shown, with exactly two exceptions that are always there: “Shipping” and “Payment fees”. No insurance line means you did not ask for insurance. No storage line means you owe nothing for storage.
- A discount is stored as a positive amount and shown as a negative one. Any other way round and the lines would not add up to the total.
- A quote is frozen at issue, along with the rates that built it. A quote issued yesterday keeps saying exactly what it said yesterday, whatever changed overnight.
- The breakdown unfolds in place, not in a window — because comparing two carriers means having two breakdowns open at once.
- A carrier’s name is never translated. It is a brand, not a word.
The carriers you can be offered
Five, by default: Colissimo · DHL Express · DHL · UPS · FedEx.“DHL Express” and “DHL” are two entries, not a duplicate. The international express service and the standard parcel network do not share a delivery time, a price or a shipping document. Merging them on screen would let you choose a service you would not receive.
Comparing, and choosing
Quotes are served cheapest first, and withdrawn ones are left out. Each card can carry up to four badges:The two markers only ever land on a quote you can choose. Marking an expired quote “Cheapest” would be sending you straight into a refusal. And a delivery time left at zero is excluded from “Fastest”: zero means “not filled in”, never “same day”.
{min} to {max} days — or {n} days when both bounds are equal, because “3 to 3 days” would read like a display fault — then Valid until {date}, a “Price breakdown” toggle, and the button “Choose this carrier”, which reads “Choosing…” while it works.
Choosing a carrier changes nothing and commits you to nothing. The parcel stays at “Quote available” until you pay, so you can change your mind as often as you like. Choosing one simply unticks the others.
The consolidation fee, and why it is flat
€10.00 per parcel, appearing on your quote as “Consolidation fee”, settled when you pay for the parcel. It does not scale with anything.Measured after the change: one item, six items or twelve items all produce €10.00. Read the other way round, that is the guarantee this page exists to give you — since the fee never grows with the number of items, waiting and grouping can never be the expensive choice.
What the payment provider takes
Rega pays the carrier out of its own pocket and then collects from you through a payment provider. Your quote therefore carries the transport and what the provider takes on the way through, on the line “Payment fees”.Why that line is not simply a percentage added on top. The provider takes its cut on the total it collects, not on the sub-total. Adding a percentage to the sub-total leaves us short on every single parcel, so the line is worked out the other way round: the total is set so that what reaches us after the provider’s cut is exactly the sub-total.The measurement written into the product, on a €40.00 sub-total at 2.9 % plus €0.25: the obvious arithmetic gives €41.16 and leaves us €0.28 short; the correct one gives €41.45 and collects exactly €40.00.
- The default is 3 % plus €0.25, and like everything else here it is a starting point rather than a measurement. It can even be set quote by quote, because the real rate depends on the origin of the card and the currency of the payer, neither of which is known before the money moves.
- The rounding is always upwards, never to the nearest. Rounding to the nearest loses a cent one time in two, and the odd cent in our favour is assumed rather than hidden.
- A discount applies to the sub-total, so before the provider’s cut.
You are shown the amount, never the rate. Under the line, in plain words: “These are the fees taken by our payment provider, passed on unchanged.” We publish the default here so you can check the arithmetic; the screen deliberately shows only what you pay.
A quote, worked through in full
The case. Three items grouped into one parcel. One of them has been in the warehouse 75 days, the other two for fewer than sixty. Three packing options ticked. Insurance asked for, on a declared value of €207.00. Shipping typed in at €34.50. No discount. Everything else at its default.The check that matters is the last one. Out of the €62.33 collected, the provider takes its percentage and its fixed part, and what reaches us is €60.21 — exactly the sub-total. That equality is the whole reason the line is computed backwards.
The same parcel, shipped before the free days ran out
The same parcel, shipped before the free days ran out
Take the storage line out — that is the same parcel sent while all three items were still inside their free period — and the product’s own published example reads: shipping €34.50, packing options €6.50, consolidation €10.00, insurance €6.21, giving a sub-total of €57.21, payment fees of €2.03, and a total of €59.24.The gap between the two totals is the storage line, plus the provider’s cut on it. Storage is the one line on a quote you can make disappear entirely, simply by shipping sooner: Storage and what it costs.
Why there is no shipping price in this guide
Why there is no shipping price in this guide
€34.50 in the example is a figure typed in for that parcel, on that day, for that carrier. There is no rate card anywhere in the product — no price per kilo, no zone table, no carrier API. The only number that exists is the one somebody typed on your quote after weighing your parcel.A guide that gave you a shipping price would be inventing it, and you would find out on your first quote.
Everything on this page that costs you nothing
Everything on this page that costs you nothing
Requesting a quote. A second round of quotes after the first has expired. Being offered three carriers instead of one. Withdrawing a quote on our side. Changing your mind about which carrier you had chosen. Adding and removing items while the parcel is still being prepared.Storage is only ever billed when a parcel is paid, never when a quote is issued — so being quoted three times does not bill you three times.
Seven days, and what happens on the eighth
A quote stays payable for seven days by default. The date sits on the card: “Valid until{date}”.
Expiry is worked out at the instant you click, never read from a flag. A flag set by some overnight job would be wrong between two passes — that is to say, wrong at the exact moment somebody presses “pay”.
What an expired quote looks like
It has no button at all. Not a greyed-out one, not one that would fail further down the line — none. It carries its sentence instead:“This quote has expired. Request a new one.”The same sentence refuses a payment attempted on it, at the same wording, so there is no way to discover the expiry only at your bank.
What happens to the parcel
That background pass runs every ten minutes, with a first run half a minute after the service starts. And it writes to you.
The letter
Subject: “Your quote has expired”. Title: “The quote is no longer valid”. Then, in two sentences:
“The quote for parcel {reference} has passed its validity date and can no longer be paid. Your items have not moved: they are still in the warehouse.”
“Ask for a new one whenever you like — carrier rates change, which is the reason for this limit.”One button, “Request a new quote”, pointing at that parcel. It carries you to the parcel rather than ordering anything: the parcel has gone back into our queue, and the sentence beside the button there says so — “We are preparing your quotes. You will get a message as soon as they are ready.”
Nothing warns you before a quote expires. There is a letter after the fact, and none before it. If a quote matters to you, the date is on the card — that is the only notice you get.
Paying
A ring closed on itself: one payment, for the whole parcel, and only one.
{amount}”, full width. It sends you to our payment provider’s page, in your language, and brings you back.
The amount sent is the one frozen in the quote. No recalculation happens at that moment — not if the storage scale changed, not if an option’s price changed, not if the provider’s rate changed. What you were shown is what is charged.
- One live payment link at a time. If a link is still alive, clicking again hands you back the same one. Two live links for a single quote means two charges the day somebody has two tabs open.
- A payment session lives between 30 minutes and 24 hours, never seven days — that is the provider’s limit, not ours. A session that dies before the quote is simply rebuilt on your next click.
What can refuse a payment
The refusals are ordered for the reader, not for the machine — “already paid” is checked before “expired”, because someone who paid yesterday on a quote that has since lapsed must read “it is settled”, not “you are too late”.Coming back from the payment page
You leave the application to pay. The confirmation comes back to us through a separate channel, and that channel can land after your browser does.This is why the screen does not simply show you what it knows on arrival. Reading the state at the first load would show “not paid” to somebody who has just paid — the worst message it is possible to display, and the one that makes people pay twice.So on your return the screen checks every 2 seconds for up to 30 seconds, and says what it is doing while it does it: “You are back from payment. We are checking that it went through.”, then “We are waiting for your bank’s confirmation. This takes a few seconds.”
- During that wait, the button that pays disappears. Not greyed out — gone. While the outcome is unknown, the obvious gesture would be a second charge.
- After 30 seconds, the waiting sentence stays and a “Check the payment” button appears. It is deliberately not called “Retry”: “retry” would read as “start the payment again”, which is exactly what must not happen here. That button asks the provider directly and concludes if the provider says it is paid — the safety net when a confirmation is lost for good.
- Then the pay button comes back. Because the common case is not a slow confirmation, it is somebody who gave up on the payment page. Locking them out would be a permanent dead end, and the server refuses an already-paid quote anyway.
“Payment received. We are preparing your parcel.”On a quote that was already settled — a second tab, a confirmation counted twice — you read “This quote is already paid.” instead. No sentence ever tells you that a payment failed. Giving up on the provider’s page leaves the screen with an outcome it was never told, not with a failure it could announce: you get the waiting banner, then the pay button back.
What happens the moment the money lands
Nothing is ever refused after the money has arrived. If the parcel can no longer legally accept “paid” by the time the confirmation lands, the payment is recorded anyway and the incident is shouted into our logs. The money is here; refusing to write it down would leave you charged for a parcel the product believes unpaid.
Once it is paid, the parcel is sealed
A paid parcel does not go back to being a draft. The sentence is the same everywhere it appears:“This parcel is paid: its contents can no longer change. To modify it, cancel it and start a new one.”And for the customs form specifically: “This parcel is paid: its declaration can no longer change.”
The reason is the quote itself. A paid quote describes a specific content, at a specific weight, with a specific customs declaration. Letting the content change afterwards would mean shipping something other than what was billed — and it would make the customs form false, which is the one document nobody can correct once the box is closed.
- The items go back to your warehouse, their link to the parcel removed, and the contents are copied into the record. Without that, they would stay attached to a dead parcel: invisible in the warehouse, impossible to group elsewhere, and still running up storage.
- An item that has already left does not go back a step. It is detached from the cancelled parcel, but what is gone is gone.
- A letter goes out, subject “Your parcel
{reference}has been cancelled”, title “Parcel cancelled”: “Nothing is lost: the items it contained are back in your warehouse.” and “You can group them differently and request a new quote whenever you like.” The same letter is used whoever cancelled, so it does not say who did.
What can refuse a gesture on this page
Every one of these is served as a code by our servers and turned into a sentence by your screen, in your language. That is why they read the same on the phone and on a laptop — and why a refusal never shows you a number.
What surprises people
Several quotes for one parcel is normal, not a mistake
Several quotes for one parcel is normal, not a mistake
Issuing three lines for the same parcel is the ordinary gesture, not an exception — nothing overwrites what came before. And each one sends its own letter: “Your shipping quotes are ready” arrives again when the second carrier is added.
Choosing a carrier commits you to nothing
Choosing a carrier commits you to nothing
It changes no state at all. The parcel stays at “Quote available”, and you can pick a different carrier as many times as you like until you pay. The only thing choosing does is untick the others.
The flat €10.00 applies to a parcel holding one item
The flat €10.00 applies to a parcel holding one item
It has no condition on it. That is the same rule that makes twelve items cost €10.00 — you cannot have the guarantee in one direction only.
An option shows “Free” on the parcel and a price on the quote
An option shows “Free” on the parcel and a price on the quote
The parcel screen has lost its price list, so it displays them all as free. The quote bills them properly. When the two disagree, the quote is right — and the table on this page is what the quote will use.
We can withdraw a quote, and it stays in the record
We can withdraw a quote, and it stays in the record
A price correction, a carrier suddenly unavailable: the line is withdrawn from your comparison but stays on file, dated. We cancel, we do not delete. And withdrawing the last live quote takes the parcel back to “Quote requested”, because “quote available” over an empty comparison would be a lie.
“1 days”
“1 days”
A one-day carrier displays “1 days”: the wording has no singular form. It is known, it is written in the code as a defect, and it changes nothing about the price.
A quote with no expiry date never expires
A quote with no expiry date never expires
An absent limit is an infinite one, not a zero one. Setting a validity of zero is what says “this one never expires”, and it is a heavy decision reserved to the owner of the service — never an accident of typing.
Asking to be quoted three times does not bill storage three times
Asking to be quoted three times does not bill storage three times
Storage is only ever charged when a parcel is paid. Issuing quotes costs you nothing, so a second round on the same parcel is free.
Everything is in euros, and only in euros
Everything is in euros, and only in euros
Reshipping does not convert currencies and does not present a bill in anything else. We pay the carrier in euros; billing you in another currency would move the exchange risk onto us, so it is not offered.
The quote screen is reachable from a parcel in any state
The quote screen is reachable from a parcel in any state
Including a draft. That is deliberate: the customs declaration lives on the same page, above the quotes, and it is the one thing worth filling in early rather than at the moment you want to pay.
What this part of the service does not do yet
We would rather write it here than let you find out at the moment you want to pay.No quote is automatic
Weight, dimensions, carriers and prices are all typed in by a person. There is no carrier API behind any of it — which is why nothing here tells you how long a quote takes, and why no delivery time can be promised for a carrier in general.
No refund for a paid parcel
Cancelling after payment returns your items but not your money: no refund mechanism exists in the product. Write to us before cancelling a paid parcel.
Packing option prices are missing on the parcel screen
Every option shows as “Free” there today, including the ones that cost something. The quote is the trustworthy place, and so is the table on this page.
No warning before a quote lapses
There is a letter once it has expired, and nothing before it. The “Valid until” date on the card is your only notice.
A one-day carrier reads “1 days”
The delivery-time wording has no singular. Cosmetic, known, harmless to the price.
Extra services never appear on a quote
The services you can request on a single item — an authenticity check, a video, a light clean — carry a price in our price list, but no payment path exists for them today and they are not a line on any parcel’s quote. So do not look for them on your bill: they are requested, and answered, from your warehouse.
Where to go next
Your warehouse
Where you tick the pieces, read grouping suggestions, and watch the storage counter on each one.
Storage and what it costs
The free days, the scale after them, and the one line on a quote you can make disappear.
Customs and insurance
The declared value, the form that travels with the parcel, and what is decided by the destination country.
Parcels and tracking
What happens after you pay: the packing slip, the tracking, and the link you can share.
The emails we send you
Which event triggers which letter, what it contains, and what it asks of you.
What reshipping does for you
The whole service in one page, and the two fixed fees stated without a preamble.